Retrieve files from ORN using C# (1 Comment)
Topic by Marco CanadaContentHello,I am trying to use an SSRS server job to access the ORN files (specifically a report file) and retrieve this file to my server. I am having a hard time finding...
View ArticleIncident File Attachment Access in ConnectPHP (20 Comments)
Topic by Mitchell WelchContentHi All,I have been having some trouble accessing file attachments on incident object using the connectPHP API version 1.2 in the November '12 version of RN. Basically what...
View ArticleUnable to Save New Contact in CPM through Custom Script (3 Comments)
Topic by Natraj BuddiContentHi All,I am trying to Create new contact from CPM by simple Custom Script, i am just hard coding all field values and saving the record.Not getting any error , but could not...
View ArticleWe cannot retrieve the incident's attached files by QueryCSV
Topic by Peter J.Hi all,We have a third party application that gets Incidents from RightNow via SOAP WebServices (QueryCSV), however, we cannot retrieve the incident's attached files. We are able to...
View Articlecreate notification toaster from php
Topic by MagivaHi Im wanting to be able to create a notification pop up toaster from php that all logged in users would see (or a group of users)Does anyone know how to create a notification entry ?...
View ArticleHow to check for existing contact email before attempt to add (4 Comments)
Topic by Peter KeeganContentHello! :-)A common problem we run into is trying to add contact but the contact is already out there.(Using SOAP API C# .net)What is recommended for checking to see if that...
View Articledifference in dates roql query (3 Comments)
Topic by Saniya ZahidContentI am running two queries and date fields on both queries returning different values. please help Query 1 (Shows values correctly as in RightNow)select...
View ArticleStop the Close Event of Workspace (3 Comments)
Topic by RDAfter the chat , the incident opens in the saved form. So even if some fields are compulsory, the agent is able to close the workspace.Using an addin, I am able to capture the Close event of...
View ArticleUpdate existing Incident with new thread content using SOAP .net approach (7...
Topic by Srilatha CKDear All,I am trying to update an incident object with new thread content, where this thread should be appended to existing threads.Trying to achieve this using SOAP and .net...
View ArticleJavascript API onsave() function (14 Comments)
Topic by Marv FerrerContentWe utilize the Javascript API within the incident workspace to run certain tasks on onsave() events only. However, when I hit save from another ticket/contact tab, the...
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Problems with the weight of the image in Annexes using AddIns in Visual...
Topic by Willy Luyo TuestaContent_client.GetFileData doesn't return an image more than 50kb and I want to configure the parameter to return that image more than 120kb. I have set maxReceivedMessageSize...
View ArticlecurAdminUser - help with usage (11 Comments)
Topic by Chaitanya NadigContentI was having difficulty using curAdminUser() function. I'm not sure if it isn't returning the correct value or if I'm using it wrongly. Please give me the correct usage...
View ArticlePHP file encoding for french accents (2 Comments)
Topic by Harriet LakerHi,I have a script that currently encodes a csv file to UTF-8: // CONVERT ALL TO UTF-8 $file = "/tmp/contact_import/data/Contact_Data_".date("dmY").".csv";...
View ArticleLast logged in date (2 Comments)
Topic by Harriet LakerHi,Is there a way to retrieve the last logged in date of a contact?A customer wants to disable contacts that haven't logged in for 90 days - is there a field or a query I can call...
View ArticleUsing Assert in CPM Test Harness (8 Comments)
Topic by MarkContentHi, Can we use assert in the CPM test harness? I tried adding, but it is not showing up in the test output. Thanks!-MarkCode Block public static function validate( $action, $object...
View ArticleHow to increase timeout for Update()? (5 Comments)
Topic by MikeContentI am trying to run Update() on 1000 Answer objects but it does not complete before the timeout kicks in.System.TimeoutException: The request channel timed out while waiting for a...
View ArticleROQL help needed - how to limit query with less than > ? and not equal to (6...
Topic by Alexis BurnsContentI have searched everything I can find and have not been able to come across ROQL documentation which clearly outlines what logical operators can be used. Can anyone help?...
View ArticlePhone.Rawnumber not updated when phone.number added/updated (5 Comments)
Topic by MikeWhen I update phone.number, phone.rawnumber remains blank in the DB. Phone.RawNumber is readonly and cannot be manually changed by update/add
View ArticleImporting a CSV file into RightNow DB without using Data import wizard. (7...
Topic by Vignesh KasargodContentHi All, Can someone suggest me on how to import a CSV file into the RightNow Database without using the Data Import wizard. Just for the sake of understanding let us...
View ArticleCustom field info for SOAP (2 Comments)
Topic by Kim DanteContentPlease direct me where I can find custom field names for connect web services SOAP wsdl. We are developing an API to update several custom fields. I am not a developer, but...
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