Write incident id to field in Custom Object via CPM (1 Comment)

Content

Hi there,

On behalf of my colleague Toby I'm posting the issue we're dealing with:
The case is: when an incident has been created, write the created incident ID to a Custom Object field.
The Custom Object is called Saleschats, so: CO\Saleschats. And the fieldname is: incident_id.
I attached code snippet to this incident and also a screenshot when an error occurs (please, take a look at the screenshot attached). There is an association of the Custom Object CO\Saleschats with the standard Incident object.

Any help would be appreciated,

Thanks,
Toby and Hans

Version

November '15

Code Block

<?
/*
* CPMObjectEventHandler: Saleschats_create
* Package: OracleCloudService, CO
* Objects: Incident, CO\Saleschats
* Actions: Create
* Version: 1.2
*/
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;
class Saleschats_create implements RNCPM\ObjectEventHandler {
    public static function apply( $run_mode, $action, $obj, $n_cycles )    {
        // Code comes here
    }
}
class Saleschats_create_TestHarness implements RNCPM\ObjectEventHandler_TestHarness {
    static $inc_invented = null;
    public static function setup() {
        $incident = RNCPHP\Incident::fetch(815480); // fetch indident for testing
        if ($incident->CustomFields->c->sales_chat === true) { // only take action when it's a Sales Chat
            $reportID = 101278; // the report to fetch the incident ID from
            $filtering = new RNCPHP\AnalyticsReportSearchFilterArray; // filter for report
            $analytics = new RNCPHP\AnalyticsReportSearchFilter; // start an analytic report session
            $analytics->Name = "incident_id"; // set filter
            $analytics->Filters->Operator = new RNCPHP\NamedIDLabel(); // set the operator...
            $analytics->Filters->Operator->ID = 1; // ... to equals
            $analytics->Values = array($incident->ID); // and pass the incident ID to apply the filter

            $filtering[] = $analytics; // start filtering...
            $get = RNCPHP\AnalyticsReport::fetch($reportID);
            $report = $get->run(0, $filtering);

            // match found, get some data
            if (count($report) > 0) {
                $row = $report->next();
                $chat_id = (int)$row['chat_id']; // get the chats.chat_id
                $incident_id = (int)$row['incident_id']; // and get i_id (incident ID from the report)
                $Saleschats = RNCPHP\CO\Saleschats::find('Chat_id=' . $chat_id); // fetch the Saleschats object so we can add data to the found record
                $Saleschats->Incident_id = $incident_id; // attach the incident ID to the Custom Object field
                $Saleschats->Save(); // and finaly save it...

                echo $Saleschats->ID;
            }
        }

        static::$inc_invented = $incident;
        return;
    }
     
    public static function fetchObject( $action, $object_type )    {
        // Return the object that we
        // want to test with.
        // You could also return an array of objects
        // to test more than one variation of an object.
        return(static::$inc_invented);
    }
    public static function validate( $action, $object )    {
        // Add one note.
        return(count($object->Notes) === 1);
    }
    public static function cleanup() {
        // Destroy every object invented
        // by this test.
        // Not necessary since in test
        // mode and nothing is committed,
        // but good practice if only to
        // document the side effects of
        // this test.
        static::$inc_invented->destroy().
        static::$inc_invented = NULL;
        return;
    }
}

Write incident id to field in Custom Object via CPM (1 Comment)

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