Topic by Senthil Krish
Content
All,
I am writing a external event script to update the incident thread (case history) of the incident. This script will be fired off from my rules when the incident reaches to a specific status. But, wondering how to make a call from external event script to update the incident and it's thread or case history.
Earlier, when oracle coded this for us (similar criteria), they have written a method called "incident_update()" and I don't have access to see it. Is this a RNT core method to update the incident thread? When I use the same code in my script, the script execution ends abruptly and no error returned.
Could someone help me on this?
Thanks
Senthil K
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