Sales Cloud Service Cloud integration (1 Comment)
Topic by Max SpringerHi,I'm trying to create a simple integration between Sales Cloud and Service Cloud via web service. I followed the steps described in...
View ArticleSetting the queue id and status field using the soap api XML
Topic by LuukContentGoodmorning,I'm having some issues with the SOAP API. I'm trying to set the queue and status on create but I keep receiving the error message: Data element in the Message is NULLI...
View ArticleAnswer Ratings problem
Topic by Andrew FandreContentWe have an integrated Siebel/ServiceCloud solution.A Siebel Service Request results in an answer from an analyst. The answer is submitted into the CX client. Then the...
View ArticleBatching SOAP requests on multiple standard/custom objects
Topic by Mark BradleyHi folks,Not sure if this is possible or not but Im having a hard time creating it myself so I thought Id ask. A client has requested a number of SOAP requests for pulling...
View ArticleError message when running RunAnalyticsReports (5 Comments)
Topic by RadagastI get the following when running RunAnalyticsReports. I have run this before but apparently there was less data for the particular day. Any thoughts?...
View ArticleSOAP XML : chaining between Custom Object (Parent) and Standard Contact...
Topic by Rajat SinghContentI am trying to chain Custom Parent Object and Standard Contact object using soap XML call. Until now I have been able to create both objects separately but looking for help...
View ArticleCustom Object column filter on Report Model method getDataHTML (2 Comments)
Topic by James PhelpsContentHi all,Struggling with a problem here when utilizing the native Report_model and its method getDataHTML.I'm constructing a call to the method, and building filters as I go...
View ArticleBatch/Chain Create->Get (1 Comment)
Topic by Mark BradleyContentIm trying to batch+chain a Create on Incident followed by a Get of the incident. Im able to run both the create and the get individually and they both work fine, so Im...
View ArticleRightNow Table column mapping while using RN Wsdl API
Topic by bambino chakmaPlease help !!!I am brand new to RN. On daily basis we copy quite a no of RN tables on daily basis using ODBC connection.As RN not going to allow/support ODBC connection from...
View ArticleRightNow Table column mapping while using RN Wsdl API
Topic by bambino chakmaPlease help !!!I am brand new to RN. On daily basis we copy quite a no of RN tables on daily basis using ODBC connection.As RN not going to allow/support ODBC connection from...
View ArticleObject Event Handler (1 Comment)
Topic by Mike BeveridgeContentHi we have an Object Event Handler that creates andincident based on the receipt of an email from a particular sender with a specifically formatted Subject line. The OEH...
View ArticleGetValuesForNamedIDHierarchy not returning all items (1 Comment)
Topic by tsansContentI am using GetValuesForNamedIDHierarchy, passing in Incident.Category, to get a complete list of all Categories in the system but the result set is incomplete. I should be seeing...
View ArticleSetting the queue id and status field using the soap api XML (4 Comments)
Topic by LuukContentGoodmorning,I'm having some issues with the SOAP API. I'm trying to set the queue and status on create but I keep receiving the error message: Data element in the Message is NULLI...
View ArticleCustom Process -- Connect PHP updating SalesProduct Folder and...
Topic by Larry EdwardsI have a custom process (but could do same code in custom Connect PHP Script page) that updates SalesProduct based on import into "dummy" table (because Import wizard does not...
View ArticleHow to read Analytic report more than 10000 records? (2 Comments)
Topic by bambino chakmaHi ,I am new to RN – Please help.I have a analytics report more than 10000 records, On daily basis I need to access this report using the SOAP API and load the data in to a local...
View ArticleHow to read Analytic report data using get method? (2 Comments)
Topic by bambino chakmaHi ,Please help!!I am accessing the analytic report using following method(in Java), any idea how I can read the data of individual column?RNObject[] runAnalyticsObjects = new...
View ArticleUpgrading CWSS (7 Comments)
Topic by JLFolkmanContentWe are trying to determine if we have upgrading everything from one version of CWSS to another and the report we tried to create using papi_meters and papi_method_meters comes...
View ArticleReminder: ODBC Export removal on November 1, 2015 (4 Comments)
Topic by Vikram KaledhonkarOracle Service Cloud team would like to remind everyone that the ODBC Export functionality has been deprecated since December 2011...
View ArticleHow to retrieve other Labels in other languages for custom field Menu (1...
Topic by Larry EdwardsWe have a custom field of type menu that has different Labels for each language. In custom process i can set this field just fine, however, what i need to do is concatenate the...
View ArticleCouldn't open socket connection to server (1 Comment)
Topic by Shreyas PandhariContentHi,I am trying to achieve the integration of RightNow with Siebel using customer portal pages. I have achieved the integration for the services having wsdl format as...
View Article