Topic by Vikram Kaledhonkar
Oracle Service Cloud team would like to remind everyone that the ODBC Export functionality has been deprecated since December 2011 (https://cx.rightnow.com/app/answers/detail/a_id/4522/kw/ODBC) and is scheduled to be removed on November 1, 2015.
If your organization is currently using ODBC Export feature to access Oracle Service Cloud, we want to encourage you to make plans immediately to migrate to replacement ODBC functionality before the November 1, 2015 disablement date.
There are couple of recommended approaches in order to migrate away from ODBC export feature.
1) You can build a data extract integration using Connect APIs that are provided as part of Oracle Service Cloud. Connect APIs, in addition to being more secure, offer backwards compatibility that ODBC export feature does not.
2) Customer who wish to take advantage of standard SQL skills can use 3rd party (Progress DataDirect) ODBC/JDBC drivers that allow standard SQL queries to be run against Oracle Service Cloud database. Since this is built on Connect APIs, it conforms to full application security and provides backwards compatibility against database schema changes between releases. Here are more details on Progress driver:
https://www.progress.com/products/data-sources/oracle-service-cloud-odbc-jdbc
https://www.progress.com/products/datadirect-cloud/subscriptions
If you have any questions, we would be happy to discuss with you.
- Vikram Kaledhonkar