Changing Security Policy of RN Web Service (5 Comments)
Topic by Shreyas PandhariContentHi,In one of the integration scenarios with the other cloud application, for inbound (to RightNow) and outbound (from Oracle Sales Cloud), the groovy script (Fusion...
View ArticleScenario Discussion: Generate mail to Contact including a dynamic file...
Topic by Michael ReaI'm new to RightNow development so please forgive me if there is a better way to ask this question.We have a list of PDF letters which are generated by a custom application. Each...
View ArticleHow to retrieve list of timezone from messagebase?
Topic by Tushar SinhaI am able to fetch a list of timezones from message base using database query as given below. select distinct text from msgbase_text, msgbase_entries where...
View Articleemail validation - filter_var doesnt work (2 Comments)
Topic by Magivai have a contact importer on a custom_script and i need to validate the email address before saving itfilter_var doesnt seem to work for reasons i dont knowdoes anyone have a good...
View ArticleCPM Includes (1 Comment)
Topic by Shiloh MadsenMore of a best practices question as I've seen it done both ways. If you're writing some code to support a CPM say a Library file (to use CI nomenclature) would best practices say...
View ArticleAccess Denied message while trying to consume RightNow wsdl (1 Comment)
Topic by Nayana HVI am trying to consume RightNow wsdl through Java Cloud (JCS) using JDEVELOPER as IDE. I have used security policy: wss_username _token_over_ssl_client_policy, and have deployed the...
View ArticleGetting File Attachment Data; Deleting File Attachments With CPHP
Topic by Mike WaldronIs there a way to get incident file attachment data in CPHP? I'm not talking about the metadata like created date, name, and etc. What I'm interested in is the file's actual data....
View ArticleServer Certificate Rejected by the Chain Verifier Issue in TIBCO (1 Comment)
Topic by Rohan NayakHi,Since last couple of days when I try to invoke the RightNow service through TIBCO, I am getting an error message saying "Server Certificate Rejected by the Chain Verifier". Prior...
View ArticleRegister Now! Ask the Experts Webinar: A Closer Look at Custom Process Models
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!A Closer Look at Custom Process ModelsWednesday, November 18 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
View ArticleSet Answer Products in Custom Process (2 Comments)
Topic by ilamukkyHello :)I have an array of product IDs ($productList), and I would like to set them as Answer Products, overwriting the existing ones. I'm trying in this way:$answer->Products =...
View ArticleRightNow Connect for php Custom Objects. (13 Comments)
Topic by Bharath Lohrayuse RightNow\Connect\v1\Bnr as RNCPHP;$es=new RNCPHP\e_students::fetch("R1234567"); is what I am using to attempt to fetch a racord from a custom Object table.Bnr is the Package...
View ArticleHow to get the Mobile phone using CPHP (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,Can we get the mobile phone # value using CPHP?Thanks,Mohan
View ArticleHow many CRUD Operations are 1 API SOAP operation?
Topic by Seguros BolívarHi everyone, We need to upload about 700.000 rows as an initial upload, then we need to upload about 350.000 rows daily.We are concern about 2 things: 1. The processing time...
View ArticleIncident File Attachment Download Issue in TIBCO (4 Comments)
Topic by Rohan NayakHi,I am trying to download an attachment associated to an Incident. I have the Incident ID and the File ID. But when I pass these as an input to the "GetFileData" method, it returns...
View ArticleHow long take to upload 10.000 registers with SOAP API? (1 Comment)
Topic by Seguros BolívarHi everyone, I need to upload a lot of data to RightNow and I want to use SOAP API for this.Approximately, Would you say me how long take to upload 10.000 objects with SOAP...
View ArticleLogin Logout APIs
Topic by Pree SHi Guys,Need your help, My client has asked for Customer facing App which is unfortunately not available in Service Cloud. Client is keen to go with Custom Mobile App (instead of Mobile...
View ArticleHow to get the Primary contact id (3 Comments)
Topic by Mohana Gopal SelvamHi Gurus,How to get the primary contact Id using connect php api. I tried the following code in CPM test harness block. It returns empty value. $inc =...
View ArticleSOAP Envelope element not found - Exception thrown from php custom script (1...
Topic by Nivedhitha SundaramurthiHi,I have written a php script which does a SOAP based webservice call. Testing the script in Process Designer throws an error - soapenv:ClientSOAP message does not...
View Articlecommunicating with Social - SRM from Service Cloud
Topic by MagivaHi Ive been tasked with getting data from SRM to then auto-create incidents in OSCThe method here is REST. The developers documentation for SRM talks about getting an authorisation...
View Articlesend scheduled report only when data exsits (2 Comments)
Topic by Daniel BaggsContentHaven't seen anything in the report scheduling but I have a requirement to send a scheduled report a couple of times a day, however I only want it to go out if there are...
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