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View ArticleSet version on Custom Process (10 Comments)
Topic by ilamukkyContentHello,I created a CustomProcess on RN Console Nov2012. Recently we had the migration to Feb2015, I recreated the CustomProcess but it doesn't work anymore... The error I get is...
View ArticleRunAnalyticsReport operation not available when using generic WSDL
Topic by Builta GroupWhy is the RunAnalyticsReport operation not included in the Partner WSDL? (https://<your_site>/cgi-bin/<your_interface>.cfg/services/soap?wsdl=generic)
View ArticleCPHP to force password change. (1 Comment)
Topic by Shiloh MadsenContentI'm trying to reset everyone's password and then make them change their password on follow up login. The reset is working fine, but when I try to set ForcePasswordChange to...
View ArticleReport on Messages Template Distribution
Topic by Daniel SpallContentGood afternoon,I would like to be able to report on which email message templates have been distributed to certain customers. Preferably, I could search on an email address...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View ArticleROQL Query on Custom Object & Custom Fields
Topic by David SotoContentHi,I am trying to make a simple SELECT on a Custom Object (Package: CO. Object: Correlativo), but there seems to be a syntax problem, basically my code looks like:...
View ArticleROQL Statement (1 Comment)
Topic by Hwee Siang SowContentHi,I noticed that the maximum of 3003 record can query each time for statement below. select *, emails.* from Contact where Updatedtime >= '2015-06-08T06:00:00Z' and...
View ArticleCustom Object Related Fields
Topic by Kalaimagal EswaranHi,I have created a new workspace with Custom Object Eg: AAA (Parent Custom object). This AAA is related with another Custom Object say BBB(Child Custom object). Here I am...
View ArticleCustom Process - Error while saving more than one contact (2 Comments)
Topic by Lydia CContentHi,I have a custom process for incident that, sometimes, it has to create several contacts. The code works for the first contact but it throws an error message while trying...
View ArticleGet custom fields from incident object using RN API. (7 Comments)
Topic by Chakravarthy ElchuriContentHI All,I am trying to get custom fields from incident object using RN API. I know how to get custom fields when the work space is open but here i want to get custom...
View ArticleROQL::queryObjects() vs ROQL::query()
Topic by Allan SchrumContentA common topic is: when do I use QueryObjects versus using QueryCSV in Connect Web Services for SOAP. The equivalent question in Connect for PHP is: when do I use...
View ArticleCustom Object column filter on Report Model method getDataHTML
Topic by James PhelpsContentHi all,Struggling with a problem here when utilizing the native Report_model and its method getDataHTML.I'm constructing a call to the method, and building filters as I go...
View ArticleFilter between Dates (relative)
Topic by Shiloh MadsenContentThe relative part is a nice to have, but I'm having a hard time passing any details to a date based filter. I want to send a filter to pull back updated records between x...
View ArticleIncident Updatetime format in ConnectPHP (2 Comments)
Topic by Baljeet SinghContentHi,I am using ROQL query to get incident record. As per business requirement, I need to save incident updated time in separate text file (.txt) and when I try to upload all...
View ArticleStop the Close Event of Workspace (1 Comment)
Topic by RDAfter the chat , the incident opens in the saved form. So even if some fields are compulsory, the agent is able to close the workspace.Using an addin, I am able to capture the Close event of...
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CPM error in test harness (1 Comment)
Topic by Puneet KabraContentHi All,I have written a cpm script for incident create and update.While testing it, in setup function of test harness i am fetching an existing incident id. But it is giving...
View ArticleMail API FriendlyFromAddress & ReplyToAddress not working?
Topic by Bastiaan van der KooijContentSomehow when sending a message with the Mail API in a CPM the FriendlyFromAddress & ReplyToAddress are simply not coming through no matter what options I try....
View ArticleWhat is this error ? and I want to connect API by https. (1 Comment)
Topic by Haruki MaejimaHi. everyone,I want to connect external API by cURL which I indicate as follows.load_curl(); $url = "https://<site>/api/rightnow"; $curl =...
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