Creation of a contact in production works, but still returns and exception (1...
Topic by Chris OdomContentHi all!I am using the sample .NET code in section Step 4: Execute the Client Application of...
View ArticleSOAP fault (7 Comments)
Topic by Felipe Pedroso de CamargoContentHi all.I am new with RightNow development and I'm studying integration of RightNow and other systems. Well, I used the samples provided by documentation:...
View ArticleContact Authentication (1 Comment)
Topic by 1ArmBandit204Hi folks,I'm hoping there's a way to provide authentication via the Connect API. We're running Feb 2011. I've looked through the documentation and there isn't anything obvious....
View ArticleAdd-In Using Microsoft Word DLLs
Topic by Christopher FarmerHi,I'm writing an add-in that uses functionality from Word. One of the requirements is that it must be compatible with all versions of Word as early as 2003.I have had a look...
View ArticleUser/ Contact Authentication (1 Comment)
Topic by Darsen PrasadContentHi folks,I am creating a small mobile application (Iphone) to connect to Rightnow Cloud Service.I need to authenticate the user (Contact) before viewing the status of the...
View ArticleAdding Hierarchy Item (SOAP) (3 Comments)
Topic by Llwyd JohnsonContentHaving trouble using the SOAP API to create a new ServiceProduct. Returning error:"Invalid ServiceProduct: ID cannot be resolved - at position 5 in...
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Customizing contact search pop-up (1 Comment)
Topic by Sumesh ACContentHi, I want to customize Contacts search pop-up in Oracle RightNow Agent Desktop. There is a contact field in RightNow with a "Search" icon, When clicking on search icon, a...
View ArticleSetting Time Zone (2 Comments)
Topic by İpek IşıkI wan't to change the configuration of time zone, I found some message base labels about that but coluldn't find where I can change the settings.
View ArticleI am trying to perform a ROQL query in the PHP version of RN Connect. I have...
Topic by James GilbertVersionMay 2012Code Block$res = RNCPHP\ROQL::queryObject( "SELECT Organization FROM Organization WHERE Organization.CustomFields.customernumber='".$cnum."'")->next();
View ArticleRightNow for mobile device (5 Comments)
Topic by Sumesh ACHi, Anyone know, how to access Oracle RightNow in Mobile devices. Thanks,Sumesh.
View ArticleJAVA - Add Date filters for Right Now Analytics Report (3 Comments)
Topic by jms477ContentI'm looking to see if anyone has a JAVA code example where they use dates to filter Right Now reports using analytics. I was able to filter on Mailing ID easily enough, but I...
View Articledebug and develop add-in without exting the application again and again (3...
Topic by Shubha Shukla Hi, I m working on developing an add-in. As mentioned in the documnets to resgister the add-in we need add it through the add-in manager and then exit from the application and...
View ArticleIphone Application (1 Comment)
Topic by Darsen PrasadContentHi,I am creating an Iphone application. I created the class structure based on wsdl for RightNow SOAP service in Objective C.There is a declaration like_service = new...
View ArticleHow to get value of menu type in C# code (1 Comment)
Topic by Sumesh ACHi, I have created two custom fields in RightNow. One is a text field type and the other one is menu type. I am able to retreive the text field type data from C# code using...
View ArticleBeginner in RightNow (1 Comment)
Topic by Sreelash SContentHi,I am a newbie in using RightNow services. We have a requirement to fetch the contact details from CRM and display in an iOS application. We are using objective C for iOS.We...
View ArticleIEventConsoleOpen Not Firing on Re-open of console
Topic by Jim CrespinoContentI'm using the RNOW Connect Desktop Add-In Framework, and I've implemented event handler add-in classes for IEventLogin, IEventLogout, IEventConsoleOpen, and...
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How could I find Relationship Name of custom object in RTN?
Topic by eric GuoContentHi,I am trying to use ROQL to query my custom object "Meeting" through Relationship queries. I learned that I need to know the relationship name since I followed the...
View ArticleRNT and Biztalk (1 Comment)
Topic by donald cope Trying to make an add-in to hit Biztalk as an interface to our SAP data. I can make the addin button and put it on my page properly, Having problems making it connect. Using...
View ArticleUse RN Connect to Export Flat File to FTP or Similar Location (3 Comments)
Topic by januaryContentHello,We are defining requirements to begin using a workforce management solution, and we will be feeding it data from RN to drive it. The solution we will be using requires that...
View ArticleSurvey interconnect
Topic by Igor Ruiz-AgundezHello,We are trying to interconnect the Interactive Intelligence Feedback module with RightNow. This module creates telephone surveys which results we would like to store in...
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