Topic by Bipin Mittal
Content
Hi All,
I am stuck with the below requirement. Any idea on how to achieve this would be really appreciated. Thanks!
Incidents are created in RightNow from external system using the SOAP services. The incident thus created has few threads created in it as well. Now, the RightNow agent works on this incident and adds few more threads. Once, the RightNow agent hits Save, I should trigger an update from RightNow to the external System. This, I do using CPM. The challenge here is that, I need to send the details of only those threads that the Agent has entered now and not all of them.
Any idea please?
~Bipin