Chaining using QueryCSV (9 Comments)

Content

Hi All,

I am trying to achieve a scenario, where I create an Incident and have to return the Incident.ReferenceNumber. I want to achieve this using Chaining.

I was able to achieve this by first using a Create and then using a Get. But, what I want is to use QueryCSV and not Get. This does not work.

Has someone done something like this before?

Thanks,

Bipin

Version

Feb'14

Code Block

using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System.Windows.Forms;
using Test.ServiceReference1;

namespace Test
{
    public partial class Form1 : Form
    {
        RightNowSyncPortClient rspc;
        private ChainSourceID _chainIncidentID;
        public Form1()
        {
            InitializeComponent();
            rspc = new RightNowSyncPortClient();
            rspc.ClientCredentials.UserName.UserName = <username>;
            rspc.ClientCredentials.UserName.Password = <password>;
        }

        private void button1_Click(object sender, EventArgs e)
        {
            BatchRequestItem[] batchRequestItems = new BatchRequestItem[2];
            batchRequestItems[0] = createNewIncident();
            batchRequestItems[1] = queryIncRef();
            submitBatchChain(batchRequestItems);
        }
        private void submitBatchChain(BatchRequestItem[] batchRequestItems)
        {
            ClientInfoHeader cif = new ClientInfoHeader();
            cif.AppID = "Create and Get Incident";

            BatchResponseItem[] batchRes = rspc.Batch(cif, batchRequestItems);

            CreateResponseMsg incCreateRespMsg = (CreateResponseMsg)batchRes[0].Item;
            QueryCSVResponseMsg incRefMsg = (QueryCSVResponseMsg)batchRes[1].Item;
            CSVTableSet tabset = incRefMsg.CSVTableSet;
            CSVTable[] tab = tabset.CSVTables;
            string incRef = "";
            foreach (CSVTable t1 in tab)
            {
                string[] row = t1.Rows;
                foreach (String rowData in row)
                {
                    incRef = rowData;
                }
            }

            MessageBox.Show("Incident reference Number "+incRef);

           
        }
        private BatchRequestItem createNewIncident()
        {
            BatchRequestItem createItem = new BatchRequestItem();

            CreateMsg createMsg = new CreateMsg();
            CreateProcessingOptions cpo = new CreateProcessingOptions();
            cpo.SuppressExternalEvents = false;
            cpo.SuppressRules = false;
            createMsg.ProcessingOptions = cpo;

            Incident newIncident = new Incident();
            newIncident.Subject = "New Incident using Chaining";

            _chainIncidentID = new ChainSourceID();
            _chainIncidentID.idSpecified = false;
            _chainIncidentID.variableName = "New Incident";
            newIncident.ID = _chainIncidentID;

            IncidentContact primaryContact = new IncidentContact();
            NamedID primaryContactID = new NamedID();
            ID contId = new ID();
            contId.id = 150098;
            contId.idSpecified = true;
            primaryContactID.ID = contId;
            primaryContact.Contact = primaryContactID;
            newIncident.PrimaryContact = primaryContact;

            RNObject[] objects = new RNObject[] { newIncident };
            createMsg.RNObjects = objects;

            createItem.Item = createMsg;
            return createItem;
        }
        
        private BatchRequestItem queryIncRef()
        {
            BatchRequestItem queryItem = new BatchRequestItem();
            QueryMsg queryMsg = new QueryMsg();         
            ChainDestinationID incDestID = new ChainDestinationID();
            incDestID.variableName = _chainIncidentID.variableName;
            incDestID.idSpecified = false;
            queryMsg.Query = "Select I.ReferenceNumber from Incident I where I.ID="+incDestID;
            queryMsg.Delimiter = ",";
            queryMsg.DisableMTOM = true;
            queryMsg.DisableMTOMSpecified = true;
            queryMsg.PageSize = 10;
            queryMsg.PageSizeSpecified = true;
            queryMsg.ReturnRawResult = false;
            queryMsg.ReturnRawResultSpecified = true;
            queryItem.Item = queryMsg;
            return queryItem;
        }
    }
}

Chaining using QueryCSV (9 Comments)

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