Topic by Pavitra Jayaraman
Hi All,
The following are the configurations i followed as mentioned in the link : http://rightnowcx.wordpress.com/2013/07/16/self-service-for-facebook-configuration/
The following are the values given for the :ServiceCloudApp
1) Noted down the application details : FACEBOOK_ID :863558193676282
FACEBOOK_APPLICATION_SECRET:f8935925544b8ca635d2e04fdd6ef180
2) Canvas Page URL : https://apps.facebook.com/servicecloudapp
3) Canvas URL : https://training.rightnowdemo.com/cx/Facebook/
5) Secure Canvas URL :https://training.rightnowdemo.com/cx/Facebook/
6) App Domains : rightnowdemo.com
7) Namespace : servicecloudapp
8) Contact Email : pavitrapsg@gmail.com
Couldn't find the Page Tab Name and Page Tab URL based on which we could navigate to http://www.facebook.com/dialog/pagetab?app_id=APP_ID&next=PAGE_TAB_URL
where the APP_ID and PAGE_TAB_URL.
In Rightnow,the appropriate FACEBOOK values are set in Site Configuration->Configuration Settings
Request you to help me to enable Rightnow knowledge base articles in Facebook.Any documentation too would help
Thanks
Pavitra