Oracle Sales Cloud (Fusion) Integration
Topic by Jarel Birck da SilvaContentHi, I'm am trying to implement the default integration between 'Oracle RightNow CX Cloud Service' and 'Oracle Fusion Sales Cloud'. However, I'm not finding any...
View ArticleCreation of Custom Widgets
Topic by Pramod KumarHi,I am trying to create a new custom widget. Is it possible to get coding of the existing standard widget in the RightNow?? If so please provide me any process. So that i will...
View ArticleRetrieve Parent/Child Relationships and Fields Using SOAP? (1 Comment)
Topic by Christopher FarmerHi,We have a requirement to develop an add-in which is able to run through a workspace of almost any type (for both standard and custom objects), which will allow a user to...
View ArticleCannot run AnalyticsReport : REPORT_ERROR_EXCEEDS_MAX_JOIN_SIZE
Topic by MONCY SContentWhile running the report for a given date range through connect webservice & .net ,and passing date filters it shows error as 'Cannot run AnalyticsReport :...
View ArticleHow to contact refresh after some data fields automation change (5 Comments)
Topic by Tielin XuHi everyone,I did new contact creation, after the new contact created, I need to populate a few data fields by automation, I used contact object to set three data fields, but the new...
View ArticleCreate Incident for Custom Object (1 Comment)
Topic by Michael LocurcioAnyone have a good sample code snippet of creating an incident when a new record is added to a custom object? I am looking for something easy :)
View ArticleHow to pass date filters to report ?? (1 Comment)
Topic by MONCY SContentWhile running the report for a given date range through connect webservice & .net ,and passing date filters it shows error as 'Cannot run AnalyticsReport :...
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Cross-thread operation not valid
Topic by Sabri YılmazContentHi all,I am developing an addin that runs an instance of FileSystemWatcher to watch a folder if any file is been creating in it. So, when a file created, i read the email of...
View ArticleInserting Values to Custom Menu field through Add-in (13 Comments)
Topic by Aswani PVHi all,My requirement is to add values into a custom menu field through add-in (using C#) . I only know the id for the created custom field(it is 21). We can use ICFVal to set or get...
View ArticlePut validation on Address field In Enclosure Workspace
Topic by Renish AnkolaHello All,I am new here Please help me For,1) I have doen't getting Contact's field in Enclosure Workspace.I need to put "Validation" on Address field.If I have Enclosure then...
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Report couldn't be processed ..
Topic by MONCY SContentWhile running the report for a date filter in Rightnow CX console, it is showing error like "Report couldn't be processed because it exceeds the query size limitation.Please...
View ArticleBookmark a page in RightNow documentation (2 Comments)
Topic by Ross Crockett This isn't a technical question but I couldn't figure it out. Is there a way to bookmark pages in the RightNow documentation?In...
View ArticleTo add an existing contact in add to list standard element in Campaign (Agent...
Topic by Rubarani Duraisamy We are planning to use event registration template for our campaign in agent desktop, where a broadcast mailing is sent to particular contact list where in we have specified...
View ArticleChange account for Connect on Customer Portal
Topic by Bastiaan van der KooijContentHello,I created functionality that allows external people to add a thread to an incident without logging in. However the Thread always indicates that the update is...
View ArticleBusiness rule to escalate Answer notification to supervisor
Topic by Arun KanthHIHave written a business rule to escalate answers notification to supervisor, however the rule is not triggered as i am unable to add date function to the rule.There are no date...
View ArticleCPM event hander only firing when incidents are created from console.
Topic by Bishnu PaudelContentHi all,I have written a CPM handler bound to create event of incident object. When I create an incident form console, the handler gets executed but it is not triggered when...
View ArticleOracle Tap App - How to connect to instance
Topic by Marcin MajcherHi everyone!As far as I know there is an App called Oracle Tap which provides access to incidentes/contacts/organisations and so on.I was able to download the app and to run the...
View ArticleCreation of Custom Widgets (2 Comments)
Topic by Pramod KumarHi,I am trying to create a new custom widget. Is it possible to get coding of the existing standard widget in the RightNow?? If so please provide me any process. So that i will...
View ArticleDeployment error from Object Designer right now CRM (1 Comment)
Topic by Renish AnkolaHi,We are facing deploying error. We have rollback our old version from Object Designer but after deploy it shows "Deploying" continues since last one day. We think it is stuck...
View ArticleTo check whether a contact exists or not through C# (1 Comment)
Topic by Sudhangana PandaContentHello,We have a requirement to save incident and contact records in right now from a excel file. Before saving the contact I need to check whether the contact already...
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