Topic by Rubarani Duraisamy
We are planning to use event registration template for our campaign in agent desktop, where a broadcast mailing is sent to particular contact list where in we have specified a web page link for the registration form(Serve web page,event triggering element).
If the contact successfully submits the registration form(containing first name, last name and email fields), we are setting a custom field(yes/no). Using a decision element we are checking the custom field, if it is yes, we try to add it to the attendee list(Add to List, standard element).
If we specify the email which is already in the Rightnow contact in the registration form, it is redirected to some error page. If we give a email which doesnot exist, flow continues and new contact is created with the details provided and added to the contact list.
People who are submitting the form are contacts already in Rightnow, so it should fetch the existing contact and add to the attendee list. but its not happening.
Broadcast mailing or Transaction mailing can be sent only when a contact is created in Rightnow, then why it is again trying to create a new contact for the same details when the flow is to attendee list. how could I add an existing contact to the attendee list?