Topic by Arun Kanth
HI
Have written a business rule to escalate answers notification to supervisor, however the rule is not triggered as i am unable to add date function to the rule.
There are no date functions for ANSWERS in business rule.
When we try to write a business rule, there is no option of date field in IF condition for answers.
Requirement is to escalate the answers to the supervisor after 2 hours from the time it answer was created.
Kindly help me with this.