Topic by Ross Crockett
Content
Hello,
I am trying to get some Notes from an Incident. The Note is added by a Rule via a "Append Response Template to Notes Field". When it adds it adds the user as "Administrator" with no channel and the note is an Auto note if that means anything.
I can view this in the workspace but can't get it from a report or via Connect Webservices. For the report, when I add the Text field to show the note I get a few options to join on. I choose 'incidents' which then enables quite a few sub options and different join fields within that. A few combinations of account and channel I have tried so far don't return anything.
In the SOAP request, if I try a simple ROQL request such as "SELECT Note FROM Note Limit 10;" I get an error response saying "INVALID REQUEST: No such table: Note". I looked in the documentation and it is a core object so not sure what's going on there.
Any ideas?
