How to update Account's Email field and Account's Phone field (1 Comment)
Topic by Shai HangelContentHi, I'm trying to update Account Email field using API and the fields Email & Phone not been updated. all other fields (First name, last name) been updated. could you...
View ArticleGet contact login trough SOAP with Java (1 Comment)
Topic by Jelle PalsContentHello,I try to connect our app with Rightnow. We need to do the following things with Rightnow in our external app:- Login with user (contact) - Get user data - Get...
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Multi-Select field in Workspace. (4 Comments)
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View ArticleAccessing custom fields through soap and roql
Topic by praneeth kuppaContentI'm trying to access custom fields of an Organization object using SOAP AND ROQL.I want to display the list of the custom fields and their values of a particular...
View ArticleCustom Process - unchanged custom Field visibility issues (NULL) (2 Comments)
Topic by Kevin BrowneHello,I'm building an audit log which will be used to log changes to Contact custom fields to a Custom Object. The script is a Custom Process script, running on the...
View ArticleHow to get the Account's CustomFields values?
Topic by Shai HangelContentHello,I'm trying to get values from Account table, and if I use Account objectit doesn't let me the custom fields of it.any idea why?Thanks,Shai.Versionmay2012Code...
View ArticleUnable to get to Custom fields via SOAP
Topic by csmithContentI keep getting an error try to access any custom fields, we just upgraded to v1.2 in order to use the new SOAP features. I have triple verified the custom field exists under Orgs...
View ArticleSlow query to retrieve siblings (2 Comments)
Topic by ilamukkyContentHello, I wrote a Roql query (to be executed via Soap API) to retrieve an answer and its siblings, but it is very slow in execution:SELECT distinct Answer FROM Answer A WHERE...
View ArticleGet Contact and Organization. NamedID?
Topic by MartenContentHi,I can connect to the RightNow API en get a contact by ContactID with ROQL Object Query.I want also the organization by this contact. But, organization is a NamedID. How can I...
View ArticleCustom Process - PHP script - Save() not saving (1 Comment)
Topic by Mark BradleyHi folks,I have the following code in a function in a Custom Process. $md = $org::getMetadata(); $cf_type_name = $md->CustomFields->type_name; $md2 =...
View ArticleCreating an Incident with CustomFields using SOAP / PHP
Topic by RoyContentI have been able to create most operations through SOAP, but I keep running into problems when I try to add CustomFields belonging to a "package" called ABC to an Incident. I have...
View ArticlePublishing web service (newbie question)
Topic by LornaHi,I'm a complete .NET newbie! I've working with Java in the past and I managed (with A LOT of help from the samples in the documentation to create a working web service. It sets it up as...
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XAML/WPF Add-In Error
Topic by Christopher FarmerContentHi,I'm developing an add-in using WPF and XAML. The problem is whenever I upload a new version of the add-in as a .zip and attempt to run it, I receive the error shown...
View ArticleSOAP Credentials
Topic by Carl BramblettHi all,A simple question, but I haven't located an answer in the documentation yet. I'm attempting to start using our SOAP API. All of the examples I have found supply user...
View ArticlechatCustomAPI - requestchat - operation not found error (2 Comments)
Topic by Pooja RajuHello, When I am trying to cal RequestChat method from customchat WSDL, soap client throws operation not found error. What would be the issue ? I have the UQ and CUSTOM chat enabled...
View ArticleSOAP fault (9 Comments)
Topic by Felipe Pedroso de CamargoContentHi all.I am new with RightNow development and I'm studying integration of RightNow and other systems. Well, I used the samples provided by documentation:...
View ArticleAccessing custom fields through soap and roql (1 Comment)
Topic by praneeth kuppaContentI'm trying to access custom fields of an Organization object using SOAP AND ROQL.I want to display the list of the custom fields and their values of a particular...
View ArticleCustom Chat Interface API
Topic by MartenContentHi,I want to connect to the Custom Chat Interface API in .NET. I found this documentation:...
View Articlefile attachments getAdminUrl() generates url that returns access denied
Topic by Paul SmithContentHi, I am using getAdminUrl() on an organizations file attachments ($org->FileAttachments[0]->getAdminUrl()) to obtain the URL for a file attachment using connectPHP on...
View ArticleHow to add billing address to an organization using SOAP API? (1 Comment)
Topic by DanHi, I have a basic question. How can I add billing address to an organization using SOAP API? I'm not familiar with the named ID stuff. Can someone help? Thanks. I'm using WCF, but Java...
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