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Rules for Answers
Topic by T GregoryContentI am trying to create two rules that are fired when:an answer is createdan answer is edited...and sends an email to the admin (me).What's the best if condition (Answer.Status,...
View ArticleGet contact login trough SOAP with Java
Topic by Jelle PalsContentHello,I try to connect our app with Rightnow. We need to do the following things with Rightnow in our external app:- Login with user (contact) - Get user data - Get...
View ArticleSOAP: GetFileData - Error Downloading File
Topic by Christopher FarmerContentHi,I'm trying to download a file attachment using the GetFileData function available with a SOAP client provided by the WSDL API.Whenever I call the function, I...
View ArticleQueryObjects ObjectTemplates for multiple types not working (2 Comments)
Topic by Daniel SymmsContentPerhaps I'm doing something wrong but I am unable to retrieve multiple custom objects types from a single QueryObjects request. I can specify a Contact object along with a...
View ArticleROQL Object Query - Custom Object (1 Comment)
Topic by Alex OnslowContentThis should be a fairly simple one, but I'm having issue with QueryObjects when trying to return a list of custom objects. I'm 90% sure it's a problem with the object...
View ArticleUnable to connect to soap wsdl in C# (3 Comments)
Topic by Jason RaynorHi,I am trying to connect to the soap wsdl in vs210 from a addin but cannot compile my code as it is throwing a error with the ClientCredentials. I am using the same code which has...
View ArticleChat Custom and third party API latest
Topic by Pooja RajuHello, From the documentation, I can see both chat APIs are pretty old versioned i.e. Feb 2011.Is there any new version to it ? or is it getting deprecated ? Also, when I use the...
View ArticleHow to create user accounts by extracting data from an excel sheet (2 Comments)
Topic by praneeth kuppaContentAccount creation is a tedious process.I would want to create user accounts by extracting data out of a excel spread sheet that has coloumns like first name,last name,login...
View ArticleSOAP get Access Levels for Contacts
Topic by Freddy MoreraContentHelloI'm currently trying to establish which contacts are related to the answer access levels.Is there a way to do it on ROQL?Thank you.VersionAugust 2011
View ArticleEscalation Rules in oracle rightnow
Topic by Muthulakshmi MuthaiahContentHi All,I created the Escalation Rules based on the below condition.Once the incident is created after 5 minutes it got escalated from “Unspecified” level to “5 min...
View ArticleUpdating an answer access level using Connect PHP
Topic by Dave GoldsteinContentI am having difficulties updating the access level of an answer using Connect PHP. I can create new answers with any access level but cannot then remove that access level...
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Cannot access a 'fill inbox' column from profile2queue table in Report Designer
Topic by JaredContentWe're trying to replicate the Fill Inbox feature in an AddIn. All required fields from the Account, Profile, Queues are available except one. It's the "seq" column, named...
View ArticleAllow Cross Domain Requests from external sites (1 Comment)
Topic by PavanSatish AnnavarapuIs there any way to allow a list of domains to make Cross Domain Requests (using AJAX) to RightNow site? I have a scenario where I'm trying to access RightNow URL from...
View ArticleCompare password (1 Comment)
Topic by MartenContentI have made a Windows Foundation Communication project which is connected with a RightNow database. For logging in I want to authenticate users by comparing the entered password...
View ArticlechatCustomAPI - requestchat - operation not found error
Topic by Pooja RajuHello, When I am trying to cal RequestChat method from customchat WSDL, soap client throws operation not found error. What would be the issue ? I have the UQ and CUSTOM chat enabled...
View ArticleContact Authentication (3 Comments)
Topic by 1ArmBandit204Hi folks,I'm hoping there's a way to provide authentication via the Connect API. We're running Feb 2011. I've looked through the documentation and there isn't anything obvious....
View ArticleIs Oracle RightNow application UK BIL standards compliant ?
Topic by santosh patilContentIs Oracle RightNow application UK -BIL(Business Impact Level) 2/3 standards compliant ?ThanksSantosh PatilVersionNov2013
View ArticleIs there a way to send an email after contact has been updated?
Topic by Eric Den HollanderWe're using Connect PHP to update some Contact information. Is there a way to send an email to the Contact saying that certain information has been updated?
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Unable to Add a Primary Contact to a New Opportunity from Addin
Topic by Brian HoulihanContentI am having problems adding a primary contact to a new Opportunity from an Addin. I am trying to add the Contact inside the dataloaded event as seen in the included...
View ArticleMaking SOAP calls via VBA (7 Comments)
Topic by David OcampoContentHello everyone,I've recently started learning SOAP and XML so please bear with me. I am trying to make SOAP calls via VBA using the Microsoft XML v6 library. I am able to...
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