Add-in API - How to retrieve the list of siblings
Topic by ilamukkyContentHello :)Can I obtain the list of siblings after getting the value of IAnswer.MID for specific answers?I need to get the list of all the answers in relationship with the one...
View ArticleAdd-in API - How to execute a report
Topic by ilamukkyContentHello,Is it possible to execute a report with Add-in API, without using the Soap API?I need to get some data through Analytics in a workspace add-in but without resorting to the...
View ArticleUpload attachments to custom object from Ajax (5 Comments)
Topic by Lydia CContentHi,I have a custom object with file attachments activated. I checked the metadata and the methods and properties for file attachments are exposed. I have a form with all the data...
View ArticleThe 3PQ system is being ignored by RightNow for transferred chats
Topic by JaredWe are currently using the Third Party Chat Queuing system to route a portion of all chats which are flowing into the Redbox instance. Another portion of the chats are being handled by...
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Chat Supervisor Home report does not show accurate information
Topic by JaredContentThe Chat Supervisor Home rollup report does not show accurate information regarding the agent status for agents who are using the Third Party Chat Queue system. We tried to fix the...
View ArticleChat occasionally throws "Null messages object returned," then disconnects
Topic by JaredContentFrom time to time we see an internal error coming back as a ChatSessionEvent from the Chat Server. The message is:ChatSessionEvent: ChatSystemErrorEventArgs: (ErrorCondition:...
View ArticleRightNow Chat integration with Siebel (1 Comment)
Topic by Prerna ShrivastavaHi, We have a new requirement to integrate RightNow Chat with Siebel CRM 8.1.1.10The following are the requirement details 1. When customer initiates Chat with Agent....
View ArticleProcess Designer - using require_once (5 Comments)
Topic by RobertPWe want to share some code between Object Event Handlers in the Process Designer. In our old external events, we had a file, integr_util.phph that was included (require_once) in our...
View ArticleIssues chaining objects on GET (1 Comment)
Topic by bluephlameI am simply trying to get the organization record from a contact in a get.I have tried two things both without success. firstly initiating the contact.organization = new NamedID();...
View Article[ROQL] To store a result of the ROQL query into an Array/Variables (1 Comment)
Topic by Vignesh KasargodContentHi Friends, I am running the below RQOL query to fetch the Contact details from a particular Contact ID. I am able to get the desired output. (verified this with...
View Article'Requested agent is absent' when agent is available (4 Comments)
Topic by JaredWhen using the ChatRouted method on the 3PQ API, sometimes we receive back a failure, with the message 'The requested agent is absent.' The agent is clearly logged in to the chat channel,...
View ArticleUsing new custom object in agent workspace
Topic by Chidambaram ChidambaramI need to create new table called child with 3 fields. I have created this table using object designer and also created relation using parent table contact(contact-id)...
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Assign Incident>Queue and Incident>SLAInstance through a Custom Process (1...
Topic by Robert NorthContentWe have some complex requirements for the Assignment of queues and SLA's based upon Product and Category values. These would be quite complex to implement in Business Rules...
View ArticleError "Remote exception encountered: Username token required. Cannot find in...
Topic by Julius SesarHello everyone, We are working on a RightNow integration with another tool and we are connecting the ticket info betwen them. We send data to RightNow using the Web Services API,...
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Workspace AddIn that contains a WPF control (1 Comment)
Topic by Justin YoungContentI am re-writing an Add-In from scratch and decided that a WPF user control made more sense than trying to deal with layout issues in WinForms. So I created a new...
View ArticleCan we send Attachment with Mailings module in CRM
Topic by Lage AntonyCan we send Attachment with Mailings module in CRM.
View Articlepulling Threads with Connect SOAP API, XML parsing errors ReturnRawResult
Topic by MTSponealContentHi, I am working with the connectAPI wth Java pulling down threads (e.g. the text exchanges between our agents and our customers) and I am running into cases where the content...
View ArticleAccessing custom fields via SOAP (13 Comments)
Topic by James WhitehouseContentI performed a GET for incidents based on the sample code described in the GET documentation, but it does not return the custom...
View Article404 error for OKiConnectAddin
Topic by Priya SinglaContentHi All,I am integrating RightNow Agent Desktop with Inquira/OracleKnowledge using "OKiConnectAddin" Add-In from "RightNowOKArtifacts.zip". We have set-up inquira in Amazon...
View ArticleCannot differentiate between No and No Value on ma_opt_in (2 Comments)
Topic by Josh PalmeriContentI am using Connect PHP to evaluate the value on the Global Optin field on the Contact object. When the value on contacts.ma_opt_in is either "No" or "No Value" it returns a...
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