Topic by Vinith Thaithara
Content
Hello All,
I am newbie in RightNow CX. I would to know about rule. In incident workspace , clicking contact and change email and according to the rule it invoke web brower url in the tab. When tried this rule, it work once after once its changed and browser refreshes. Here is the rule given below
Apply this rule when
contact changes
But Only if
contact is not null
The this rule will
set the url of browser control to http://example.com/
My requirement is when changing the contact it should invoke web browser and according to the parameter passed like email. Please help me out.
Thanks,
vmt