Duplicate records created while using SOAP Web Services (1 Comment)
Topic by Kishor ThomasContentWe have come across situations were duplicate records are created while using web services to create contacts/Custom Objects. Has anyone come across a similar situation and...
View ArticleExtract attachments of multiple incidents from Right Now (5 Comments)
Topic by hardik guptaContentHi,I need to extract attachments of multiple incidents from a to date to from date for internal purposes. What should be the best approach? Does REST API for incidents work...
View ArticleInline Edit of Report doesn't trigger CPM through Business Rule
Topic by Puneet KabraContentHi All,I have built a contact merge CPM script and written a business rule like 'Contact.merged_to modified this edit' to trigger the CPM on contact update.The business rule...
View ArticleContact Workspace Addin to Create Incident C#
Topic by Andrew WoosterContentI am trying to write a Contact Workspace Addin so when the Contact Workspace is Saved, it will create an Incident with the Contact ID from the Contact Workspace and...
View Articlehow do i send email via incident update with new thread note added (8 Comments)
Topic by James GilbertContentHi,I'm adding to a thread via the SOAP API's incident update function. However, it seems like emails are note actually being sent although I can see that the notes are...
View ArticleROQL: SELECT fields from inc_performance table? (10 Comments)
Topic by MurrayWContentHi All,Wondering if anyone can tell me how to get fields (specifically, for this example, `time_end`) from the inc_performance table via ROQL?The site is May10.Many...
View ArticleROQL in CPM having issues passing Testing (2 Comments)
Topic by Andrew MContentHello All,Having trouble with a simple CPM not passing Testing. When I press the Test button, the window appears indicating that Testing is in progress, but after ~10 seconds it...
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How to set AnalyticsReportFilter with "Menu" Data Type and "in list" Operator...
Topic by Kevin ChenContentHello everyone, I am running AnalyticsReport calling RightRow SOAP API with C#. I got three filters, the first one has "greater than or equals" Operator and "Date Time" Data...
View ArticleCustom Chat Interface API - custom fields (2 Comments)
Topic by Stanislav Zahov down votefavorite Hi there! I am using RightNow's custom chat interface API to create a chat of my own which connects to their CRM. The chat is based on NodeJS and sends http...
View ArticleROQL to fetch incident created between specific time (2 Comments)
Topic by Tony WilliamHi all, How can i get all the incidents created between a particular time using Roql example start Time 22-Feb-2017 :00:00 and end time 22-Feb-2017 :24:00 I tried the below query...
View ArticleGet time in a format YYYY-MM-DD
Topic by Tony WilliamHi all,How can i get the time from incident object in the below format 2017-2-2017 When i try to fetch using below i am getting '1487232502' and how can i convert this to the...
View ArticleData Import : Want to know limit on Number of Records (9 Comments)
Topic by Shreyas PandhariContentHello Folks,I have over 0.5 million records to be updated as a part of data fix on standard object. I am aware about multiple ways to do it i.e. using Data Import...
View ArticleJavaScript API When are the window.external objects available?
Topic by YorktechHiI'm having some problems with the Connect Desktop Javascript API. I'm running Javascript within a browser control via the agent desktop. My problem is that when I'm accessing the...
View ArticleProblem with REST API while creating contacts (3 Comments)
Topic by Nishigandha JahagirdarContentHi,I am creating contacts from REST API with first name, last name and email address. Considering a happy path, I could create contacts with different values but...
View ArticleSending only changed data to third party (8 Comments)
Topic by chidambaram CTI am importing data from service cloud to third party. Currently I am sending whole dataset to third party, which is not accepted by them.Only I need to send the changed data and...
View ArticleKnowledge Foundation Connect API - StartInteraction: ReferrerURL reporting
Topic by Simon SnaithContentHello,We currently have a customer who are using the KF Connect API Startinteraction call as part of their Customer Portal deployment, documented here.Our customer would...
View ArticleUpdate by custom field using Rest API (1 Comment)
Topic by Anurag MittalContentI have use case, where i have orgs custom field value (which is unique, its a primary key in external database), now i need update other fields of that particular Orgs. Is...
View Article[knowledge Advanced] - Modifying views of multiple console users in bulk? (1...
Topic by saitej kurapatiHi all,I have requirement to modify the views of multiple console users in single go. I don't find any option to update this field in REST API of console user.Can some one...
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Deadlock / DB API error (2 Comments)
Topic by Luis MeloContentWe have an integration between Oracle eBus Suite (EBS) and Oracle Service Cloud (OSvC), via Oracle SOA Suite,We are testing the migration/integration of contact records from...
View ArticleExecuting a report from REST API executes custom script in the report?
Topic by NishiContentHi All,I am running a report using REST API for Oracle Service Cloud. This report has a custom script to calculate the value in 'Dummy flag' column.While executing from the SOAP UI...
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