CPM... obscure behaviour !! (12 Comments)
Topic by Heena KarirHi All,We have a CPM code written on Incident Create and Update. But as we are testing it, for few incidents the CPM runs fine but for some it does not get invoked. Has any one...
View ArticleROQL to get Home Phone number without a where clause (7 Comments)
Topic by Priya GopalHi All,Can you please help me to get a Home Phone number of a Contact using a ROQL Column mapping and without a where clause?Any help is much appreciated.Thanks,Priya
View ArticleCustom Script - Long Time Execution (6 Comments)
Topic by moshContentHello,I have a custom script which fetch contact data from CSV file and generates contact records with customization. Rows in CSV file: 99500Script includes:...
View ArticleKF SOAP Category filter (11 Comments)
Topic by Steve BowermanHi, We've been using the KK SOAP API for a while now to search/popular content and to retrieve KB articles. These all work fine. However, we are doing a piece of work around...
View ArticleAssociating NamedID field not populating in SOAP XML request
Topic by Nishigandha JahagirdarContentHi All,I am sending a soap request to Service Cloud in order to create a custom object that is a child of Incident. I could create the custom object and the other...
View ArticleHow to update custom field in Custom Process (2 Comments)
Topic by J SmithContentI have a plain text field custom field which i would like to update through CPM, i don't get any error but it is not working, can anyone help me on this. VersionNov 2016Code...
View ArticleExtract attachments of multiple incidents from Right Now (2 Comments)
Topic by hardik guptaContentHi,I need to extract attachments of multiple incidents from a to date to from date for internal purposes. What should be the best approach? Does REST API for incidents work...
View ArticleWorkspace warning message (2 Comments)
Topic by MONCY SContentI have created an incident workspace. When I tried to save it, I get the following message: "Send on Save Warning"This workspace is using an Incident Thread control whose...
View ArticleROQL - SUM (3 Comments)
Topic by David Massey Hey there, How can I do sums using connect? ie.. along the lines of:select SUM(ytd), SUM(ytd_u) from CO.sales_details where org_id = 1 thanks!
View ArticleREST API for attaching a file to custom object - using JAVA (11 Comments)
Topic by Lage AntonyContentHi guys,I am new to Java.I'm trying to use Java to create a custom object record and attach a file to it. i have given the code in the below section. I was able to create the...
View ArticleUpdate Staff Account using Batching
Topic by Gurpreet SinghHello All,Am kind of bit struck in a dev. Req:I have diffrent Staff Account Attributes for multiple Agents, Am able to update the same via Soap Service one by one, however am...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View ArticleGetting all Incident Threads in one call via REST? (2 Comments)
Topic by Michel JilderdaContentHi all, we are building a separate webpage where we want to show incident details on an external webpage. While we have built this before using SOAP, we are using the...
View ArticleSubscription notification Consumption- Sample payload (2 Comments)
Topic by Nagesh MandaContentHi All,We have a requirement to get sample subscription payload for implementing the notification service by the consuming party. The documentation provided by oracle...
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TLS 1.0 Deprecation- Next steps to follow after test the site with the...
Topic by Peter J.ContentHi all,I ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "End-user Chat Traffic", "Other Traffic" and "SOAP API Calls" endpoints....
View ArticleFreeboard with REST API (8 Comments)
Topic by Michael LocurcioDoes anyone have any experience using Freeboard with the Rest API. This could be a very powerful and economical way to build web dashboard outside of Oracle for use on...
View ArticleUse message template for response added by Custom Script (1 Comment)
Topic by Bishnu PaudelContenthi all,We have a custom script which staff can access from browser and add some text as 'Response' to the incident. The script then constructs an email message content on...
View ArticleWhen a CPM error happends - revert the Disposition of the incident back and...
Topic by Senthil KrishContentAll, We are planning to implement a feature to stop the execution of saving the incident when we encounter any critical error in our CPM execution and revert the...
View ArticleData Import : Want to know limit on Number of Records
Topic by Shreyas PandhariContentHello Folks,I have over 0.5 million records to be updated as a part of data fix on standard object. I am aware about multiple ways to do it i.e. using Data Import...
View ArticleAlternate for Deprecated PHP functions (1 Comment)
Topic by RDContentHi,Can you please provide the alternate functions for the following deprecated functions of PHP supported in PHP 5.6.18.ske_buffer_decrypt, sql_get_int, account_folder_create...
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