Error trying to update the field "Assigned To" of an incident
Topic by Guilherme BorgesHi,I've tried to update the field "Assigned To" of an incident at the Custom Processes. We can assign to an existing account, but we cannot assign to nobody (and this is what I...
View ArticleError trying to update the field "Assigned To" to "NULL" (1 Comment)
Topic by Bruno VasconcellosHi,I've tried to update the field "Assigned To" of an incident at the Custom Processes. We can assign to an existing account, but we cannot assign to nobody (and this is what...
View ArticleTimer in Process Designer
Topic by RDContentHi,I wanted to use something like a timer in php (CPM Process designer).The requirement is that after 6 hrs of the incident being solved, i want to check something in the CPM and then...
View ArticleHow to check for existing contact email before attempt to add (3 Comments)
Topic by Peter KeeganContentHello! :-)A common problem we run into is trying to add contact but the contact is already out there.(Using SOAP API C# .net)What is recommended for checking to see if that...
View ArticleREST API v1.3 Custom Fields Menus
Topic by Douglas CahillContentIs there a way to get the same results via REST as returned by the following ...RNCPHP\ConnectAPI::getNamedValues(...
View ArticleREST JS general authentication for anon end users (2 Comments)
Topic by Duncan TaylorHi there, I wish to create a web form that provides aggregate date based on incidents submitted. Conceptually I can see a way to do this through the connect rest api, but the api...
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Retrieving products by a controller file (1 Comment)
Topic by Marko B.ContentI am trying to retrieve the products associated IDs to a category. In order to this, I defined a model function called getProduct() that applies a ROQL query and returns a...
View ArticleWhere are my debug logs stored in production environment using logMessage()...
Topic by Senthil KrishAll,During the development, I have used the default debug logging method "logMessage()" in my custom scripts and able to debug the code by viewing the logs at admin console. But,...
View ArticleDate issue with SOAP API (4 Comments)
Topic by Saniya ZahidContentHello Oracle RN FamilyI need some help with soap api. I have made a website in which users enter data which is stored and retrieved from service cloud via SOAP API. It was...
View Articledifference in dates roql query (2 Comments)
Topic by Saniya ZahidContentI am running two queries and date fields on both queries returning different values. please help Query 1 (Shows values correctly as in RightNow)select...
View ArticleSP initiated SSO?
Topic by Shan CongHi folks,I searched the forum and there was very few topics on this, so here I post my very first question:does RightNow do SP initiated SSO? All the info I've gathered to date seem...
View ArticleC# Knowledge Retrieve Internal Answers (1 Comment)
Topic by Andrew WoosterContentIs it possible to use the Knowledge Foundation API to retrieve Answers marked as Internal?-Andrew W-VersionFebruary 2015
View ArticleInformatica (PowerCentre) integration via Connect WebServices
Topic by Kurt D%27AgostinContentHi All,Just looking to know if anyone has used Informatica PowerCentre to integrate with RightNow Connect WebServices.At this time we are having issues with the mapping...
View ArticleCustom Process can not update a contact custom field! Help (7 Comments)
Topic by Cristhian JuarezContentHi everyone,I am trying to update or set a value to a contact custom field when creating a contact, but i don't know what am i doing wrong. I leave my cpm code. Please i...
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Problems with the weight of the image in Annexes using AddIns in Visual Studio
Topic by Willy Luyo TuestaContent_client.GetFileData doesn't return an image more than 50kb and I want to configure the parameter to return that image more than 120kb. I have set maxReceivedMessageSize...
View ArticleOracle® Fusion Middleware Oracle Cloud Adapter for Oracle RightNow Cloud
Topic by Saniya ZahidHas anybody tried using Oracle® Fusion Middleware Oracle Cloud Adapter for Oracle RightNow Cloud ?
View ArticleAdding menu items to a custom field through code (2 Comments)
Topic by R GContentHi,Has anyone ever tried to add menu items to a custom field through code??Thanks VersionMay 2015
View ArticleExecute Object Event Handler in Business Rules (2 Comments)
Topic by RDContentHi,My query is that if i call an event handler from business rule. In that cpm I set a field. Now in the next business rule , I have to check the value of that field and trigger...
View ArticleHow to Set an "In List" Menu Filter Value Using the SOAP API (3 Comments)
Topic by Mike WaldronContentHere's something I figured out that I thought I'd share with the community.I have a filter on a report that's "incidents.disp_hierarchy in list" that I was having difficulty...
View ArticleAnalyticsFilters (3 Comments)
Topic by bryan.arndorferContentWhenever I apply my filters via WebServices Connect my report is returning no results. If I go to the console and run the same report with the same parameters, the...
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