Array Index Out of Bounds
Topic by Jacopo BellatiHello! See if you can help me. I`m trying to issue the following request and receiving the following response using JAVA (javax.xml)REQUEST:<?xml version="1.0"...
View ArticleREST JS general authentication for anon end users
Topic by Duncan TaylorHi there, I wish to create a web form that provides aggregate date based on incidents submitted. Conceptually I can see a way to do this through the connect rest api, but the api...
View ArticleCampaigning Issue
Topic by Sven LeeContent Hi, I got an issue while running the campaigning for writing the data into Custom Object, please kindly review and let me know if you have any idea if that's really some...
View ArticleConnection TIme Out error while using sample soap webservice
Topic by ChaithuHi i am trying to test connection between java and RightNow instance using soap web service client. While trying to run the java application i am getting foloowing...
View ArticleConnection TIme Out error while using sample soap webservice
Topic by ChaithuHI All, I am trying to create a new contact in right now using soap webservice client in java. I am getting this following error while trying to send the request. My endpoint URL...
View ArticleChat API returns 404 not found : invalid request
Topic by Mark MarkCustomer Mark Mark via Web04/13/2016 05:40 AMhi According to chart documentation i need to consume the getChatUrl service from the interface.custhelp.com...../chat_soap to obtain the...
View ArticleSOAP API: populating custom fields when creating an organization
Topic by Mark Fowkes3168ContentHello, I'm trying to create an organization using attached XML. The result is an organization with name "Test" (as expected) and only one custom field (email_compliance)...
View ArticleBest batch insert / update method (5 Comments)
Topic by Walter KampContentWe have to batch insert/update >50.000 contact records into RightNow and we don't have the contact.c_id in the external system.This needs to be done:1. Check if the email...
View ArticleIs it possible to call a custom process from within a custom process (1 Comment)
Topic by Tom MagareyIn the interests of code re-usability I was wondering if it is possible to call a custom process module from within another custom process module, and if so, is it possible to pass...
View ArticlePhone.Rawnumber not updated when phone.number added/updated (2 Comments)
Topic by MikeWhen I update phone.number, phone.rawnumber remains blank in the DB. Phone.RawNumber is readonly and cannot be manually changed by update/add
View ArticleCustomizable Menu value export
Topic by Mohana Gopal SelvamHi Gurus,How could we export customizable menu values?Thanks,Mohan
View ArticleUsing QueryCSV in Batch (3 Comments)
Topic by Bipin MittalContentHi,I am trying to run multiple queries at one single SOAP call. Hence, I planned to use Batching. But, I am not able to achieve it successfully. Has anyone done this before...
View ArticleLDAP Integration (9 Comments)
Topic by MariaHi,How can I Integrate the Agent (Console) login with LDAP "Active Directory"Is There information or tutorial about that? Thanks a lotMaría
View ArticleCustom Process can not update a contact custom field! Help (6 Comments)
Topic by Cristhian JuarezContentHi everyone,I am trying to update or set a value to a contact custom field when creating a contact, but i don't know what am i doing wrong. I leave my cpm code. Please i...
View ArticleSending emails from custom script (2 Comments)
Topic by Senthil KrishContentAll,I have issues with sending emails from custom scripts. I am using PHP's native method - mail() to send emails to customers and admins based on the condition written in...
View ArticleAttachments via Chat API (SOAP) (1 Comment)
Topic by Michel JilderdaContentHi, we are currently creating a custom chat interface, via the SOAP WSDL (Custom Chat Interface API.)Messaging seems to work fine, but I don't seem to find any clues on...
View ArticleHow to increase timeout for Update()? (3 Comments)
Topic by MikeContentI am trying to run Update() on 1000 Answer objects but it does not complete before the timeout kicks in.System.TimeoutException: The request channel timed out while waiting for a...
View ArticleHow to get list of available SalesProduct folders via SOAP (3 Comments)
Topic by AdamContentI've been trying, with no luck, to get a list of available folder names/ids available to SalesProduct.Sending the following body:<s:Body> <ns1:GetValuesForNamedIDHierarchy...
View ArticleJavascript API onsave() function (1 Comment)
Topic by Marv FerrerContentWe utilize the Javascript API within the incident workspace to run certain tasks on onsave() events only. However, when I hit save from another ticket/contact tab, the...
View ArticleNot Allowed: Cannot perform requested function or action (6 Comments)
Topic by Baljeet SinghContentHiI am trying to get custom fields from Account object. I tired by both ROQL and find method. ROQL is not displaying any custom fields. I am using find ()$search =...
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