Topic by Peter Keegan
Content
Hello! :-)
A common problem we run into is trying to add contact but the contact is already out there.
(Using SOAP API C# .net)
What is recommended for checking to see if that contact/email already exists so that we can update that existing contact instead of trying to add a new contact with the same email and failing.
Peter
<<updating post with more info below>>
We have a c# program that uses SOAP to "Create" contact records in Rightnow. If I try to create a new Contact with an Email that already exists out there, it will fail. Therefore, before we run the Create, i want to check if the email already exists. Isn't there a a method in c# that will Query and return the Rightnow ContactID for that email so I can Update the Contact record (instead of trying to Create). I could really use some sample code for this.
