pass custom field when creating incidents (5 Comments)
Topic by s kI create incidents by consuming RightNow WDSL using the xml file. But I can't add custom field while creating an incident. My xml...
View ArticleWelcome! (2 Comments)
Topic by mpetersonWelcome to the RightNow Connect discussion board! RightNow Connect is the new framework for integrating with our award winning customer experience suite. To begin using Connect, see...
View ArticleMonitoring use of SOAP API (1 Comment)
Topic by David WrightContentHi - is it possible to get stats on our useage and performance of the SOAP API? We are using it very heavily for various intergrations but are concerned we are 'maxing out'....
View ArticleCalling UQ Chat API's Authenticate() - What Do I Use for SiteName? (2 Comments)
Topic by Mike WaldronI posted this once, but it apparently disappeared in the great hiccup of 2016. I'm not seeing it anywhere now, so I'm going to post it again. If it shows up twice at some...
View ArticleProcess Designer - Could not connect to host (3 Comments)
Topic by RDContentHi I am trying to use curl to call a webservice.I am getting the error 'Couldnt connect to host' or 'Connection timed out' during testing.VersionMay 2015Code Block $strUrl =...
View ArticleSendMailingToContact Log and Reports (3 Comments)
Topic by RDContentWhen we use SendMailingToContact, does it get recorded in the incident audit log as 'Mailing Sent'?I used this function from CPM(Process Designer) but nothing gets updated in the...
View ArticleRunAnalyticsReport Date Range Issue (1 Comment)
Topic by tsansContentI have been accessing an Analytic Report using RunAnalyticsReport via Connect Data Services/C# for several months without issue. The report has 2 datetime parameters (> and...
View ArticleChat 3PQ RetrieveMessages Never Returns Anything
Topic by Mike WaldronContentI'm trying to build a chat toolbar addin thatListens for the enduser to disconnectStarts a timer, andForces chat termination when the timer expiresI have the addin basically...
View ArticleRegister Now! Ask the Experts Webinar: External Data Design Patterns &...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!External Data Design Patterns & Read/Write Add-InsWednesday, February 24th @ 8 a.m. PST/11 a.m. ESTJoin Roderick...
View ArticleROQL retrieve incidents with attachments (2 Comments)
Topic by Vlad ArdeleanContentHi all, I am trying to pull a range of incidents in ROQL based on the creation date and the presence of attachments and I am not sure of the syntax.I'm trying the...
View ArticleC# Change Account PW Exception (1 Comment)
Topic by Andrew WoosterContentI am trying to change a Staff Account's pw but am getting the following error:System.ServiceModel.FaultCode NotificationPending may not be set die to visibility...
View ArticleUnable to create custom objects in evenhandler custom process PHP Connect API...
Topic by Patti ArouniContentI have been unable to successfully create a custom object based on contact id and contact type when a new contact is created. I'm getting a "Nothing to Save" error on the...
View ArticleWelcome! (2 Comments)
Topic by mpetersonWelcome to the RightNow Connect discussion board! RightNow Connect is the new framework for integrating with our award winning customer experience suite. To begin using Connect, see...
View ArticleSoap API - An explicit and detailed example of filters on the...
Topic by Ramy NATOURContentHello everyone,As I'm currently trying to expose a contact's answer to an external system, I didn't manage to find a clear example/documentation about the filters tag in the...
View ArticleC# Retrieve List of Profiles with Chat Enabled (1 Comment)
Topic by Andrew WoosterContentIs there a way to access the profiles and return a list with profiles that have Chat enabled?-Andrew W-VersionFebruary 2015
View ArticleAccessing the development version of a controller using DevelopmentRedirect...
Topic by Ramy NATOURContentHello everyone,I would like to know if there is a way to use the 'DevelopmentRedirect' styled URL in order to access to a controller in development mode without having to...
View ArticleCannot import WSDL after latest update
Topic by Mikeallsites_151101sp1_2016-02-12_160205-000134 was just applied When adding a service reference to a blank new project in visual studio: Severity Code Description Project File...
View ArticleWhere can I find documentation on using cache with a database query? (1 Comment)
Topic by Carlton DavisonContentI have a single database query (ROQL::query .. SELECT) which returns a large dataset (~1000 rows). The results will only change every few days. Should I cache the query...
View ArticleRuntime errors in CPM (9 Comments)
Topic by Pavansatish AnnavarapuContentIs there a way to check run time errors for CPM?I have a CPM which is invoked through rules.It updates few incident custom fields and save the incident and then...
View ArticleMonitoring use of SOAP API (3 Comments)
Topic by David WrightContentHi - is it possible to get stats on our useage and performance of the SOAP API? We are using it very heavily for various intergrations but are concerned we are 'maxing out'....
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