Runtime errors in CPM (9 Comments)

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Is there a way to check run time errors for CPM?

I have a CPM which is invoked through rules.It updates few incident custom fields and save the incident and then call commit (please see the code block).

This whole setup has worked fine for few months but from past few days, there are few random incidents which are failing at save (or) commit in apply method.

If there is an exception (not error) while save or commit, I should still be able to log it.

As I'm unable to find logs beyond save or commit, I assumed that there was an error during save or commit.

Is my assumption correct? If yes, is there a way to find those errors?

Note: When I'm running the CPM in test mode (using test harness method), incidents which are failed in real time are executing the CPM as expected!!

Thanks in advance.

Regards,

Pavan

Version

August 2015, Connect PHP 1.2

Code Block

<?php
/**
 * CPMObjectEventHandler: xyz
 * Package: RN
 * Objects: Incident
 * Actions: Create, Update
 * Version: 1.2
 * Purpose: Sets incident data based on xyz custom object.
 */
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

/**
 * Handler class for CPM
 */
class xyz implements RNCPM\ObjectEventHandler {
    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $contact
     * @param int $cycle
     */
    public static function apply($runMode, $action, $incident, $cycle) {
        self::_psLog("xyz - 1", "id: " . $incident->ID . "\ncycle: $cycle\naction: $action");
        if ($cycle == 0) {
            try
            {
                $mailboxes = self::_getMailboxes();
                print $incident->Mailbox->ID . "\n";
                foreach ($mailboxes as $mailbox) {
                    $mailboxID = $mailbox["MailboxID"];
                    if ($incident->Mailbox->ID == $mailboxID) {
                        self::_psLog("xyz - 3", "found: $mailboxID\nteam: " . $mailbox["Team"] . "\nprocess: " . $mailbox["Process"] . "\nbusiness: " . $mailbox["Business"] . "\ncountry: " . $mailbox["Country"] . "\nlanguage: " . $mailbox["language"]);
                        print "Found: " . $mailboxID . "\n";
                        if ($mailbox["Team"] != null) {
                            $incident->CustomFields->ABC->Team = RNCPHP\ABC\Team::fetch($mailbox["Team"]);
                            self::_psLog("xyz - 4", $mailbox["Team"]);
                        }
                        if ($mailbox["Process"] != null) {
                            $incident->CustomFields->ABC->Process = RNCPHP\ABC\Process::fetch($mailbox["Process"]);
                            self::_psLog("xyz - 5", $mailbox["Process"]);
                        }
                        if ($mailbox["Business"] != null) {
                            $incident->Product = RNCPHP\ServiceProduct::fetch($mailbox["Business"]); // Business
                            self::_psLog("xyz - 6", $mailbox["Business"]);
                        }
                        if ($mailbox["Country"] != null) {
                            $incident->CustomFields->ABC->Country = RNCPHP\Country::fetch($mailbox["Country"]);
                            self::_psLog("xyz - 7", $mailbox["Country"]);
                        }
                        if ($mailbox["Language"] != null) {
                            $incident->CustomFields->ABC->Language = RNCPHP\ABC\Language::fetch($mailbox["Language"]);
                            self::_psLog("xyz - 8", $mailbox["Language"]);
                        }
                        if ($mailbox["Tier"] != null) {
                            $incident->CustomFields->ABC->Tier = RNCPHP\ABC\Tier::fetch($mailbox["Tier"]);
                            self::_psLog("xyz - 9", $mailbox["Tier"]);
                        }
                        $incident->save(RNCPHP\RNObject::SuppressAll);
                        RNCPHP\ConnectAPI::commit();
                        self::_psLog("xyz - Saved", "saved");
                        echo "successfully saved";
                        return;
                    }
                }
            }
            catch (Exception $exception)
            {
                self::_psLog("xyz - Error", $exception->getMessage());
            }
        }
    }

    private static function _psLog($message, $note = "") {
        $log = new RNCPHP\PSLog\Log();
        $log->Message = $message;
        $log->Note = $note;
        $log->save();
        RNCPHP\ConnectAPI::commit();
    }

    private static function _getMailboxes() {
        $mailboxes = array();
        $roql = "SELECT * FROM ABC.xyz";
        $result = RNCPHP\ROQL::query($roql)->next();
        while ($row = $result->next()) $mailboxes[] = $row;
        return $mailboxes;
    }

}

/**
 * CPM test harness
 */
class xyz_TestHarness implements RNCPM\ObjectEventHandler_TestHarness {

    static $incidentId = null;
    
    public static function setup() {
        $result = RNCPHP\ROQL::query("SELECT ID FROM Incident WHERE ReferenceNumber = '160209-000289' LIMIT 1")->next();
        if ($row =  $result->next()) self::$incidentId = $row["ID"];
    }

    /**
     * Return the object that we want to test with. You could also return 
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type) {
        $incident = $object_type::fetch(self::$incidentId);
        return $incident;
    }
    /**
     * Validate test cases
     * @param int $action
     * @param object $contact
     * @return bool
     */
    public static function validate($action, $incident) {
        switch ($action) {
            case RNCPM\ActionCreate:
            case RNCPM\ActionUpdate:
                print "Process: " . $incident->CustomFields->ABC->Process->LookupName . "\n";
                print "Product: " . $incident->Product->LookupName . "\n";
                print "Country: " . $incident->CustomFields->ABC->Country->LookupName . "\n";
                print "Language: " . $incident->CustomFields->ABC->Language->LookupName . "\n";
                print "Tier: " . $incident->CustomFields->ABC->Tier->LookupName . "\n";
                return true;
        }
        return false;
    }

    /**
     * Destroy every object created by this test. Not necessary since in 
     * test mode and nothing is committed, but good practice if only to
     * document the side effects of this test.
     */
    public static function cleanup() {
    }

}

Runtime errors in CPM (9 Comments)

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