pass custom field when creating incidents (5 Comments)

Topic by s k

I create incidents by consuming RightNow WDSL using the xml file.
But I can't add custom field while creating an incident.
My xml file:

<soapenv:Envelopexmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

    <soapenv:Header>
        <ns7:ClientInfoHeaderxmlns:ns7="urn:messages.ws.rightnow.com/v1_2"soapenv:mustUnderstand="0">
            <ns7:AppID>Incident Create</ns7:AppID>
        </ns7:ClientInfoHeader>
        <wsse:Securityxmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
                      mustUnderstand="1">
            <wsse:UsernameToken>
                <wsse:Username>test</wsse:Username>
                <wsse:PasswordType="http://docs.oasis-open.org/sdsd">test</wsse:Password>
            </wsse:UsernameToken>
        </wsse:Security>
    </soapenv:Header>

    <soapenv:Body>
        <ns7:Createxmlns:ns7="urn:messages.ws.rightnow.com/v1_2">

            <ns7:RNObjectsxmlns:ns4="urn:objects.ws.rightnow.com/v1_2"
                          xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"xsi:type="ns4:Incident">

                <ns4:PrimaryContact>
                    <ns4:Contact>
                        <IDxmlns="urn:base.ws.rightnow.com/v1_2"id="325"/>
                    </ns4:Contact>
                </ns4:PrimaryContact>

                <ns4:Subject>Conversation</ns4:Subject>

                <ns4:Threads>

                    <ns4:ThreadListaction="add">
                        <ns4:EntryType>
                            <IDxmlns="urn:base.ws.rightnow.com/v1_2"id="1"/>
                        </ns4:EntryType>
                        <ns4:Text>Test</ns4:Text>
                    </ns4:ThreadList>

                </ns4:Threads>

                <ns4:CustomFieldsxmlns:ns2="urn:generic.ws.rightnow.com/v1_3"xsi:type="ns2:GenericObject">
                    <ns2:ObjectType>
                        <ns2:TypeName>IncidentCustomFields</ns2:TypeName>
                    </ns2:ObjectType>
                    <ns2:GenericFieldsdataType="OBJECT"name="c">
                        <ns2:DataValue>
                            <ns2:ObjectValuexsi:type="ns2:GenericObject">
                                <ns2:ObjectType>
                                    <ns2:TypeName>IncidentCustomFieldsc</ns2:TypeName>
                                </ns2:ObjectType>
                                <ns2:GenericFieldsdataType="STRING"name="Name of custom field">
                                    <ns2:DataValue>
                                        <ns2:StringValue>Setting Custom Field!</ns2:StringValue>
                                    </ns2:DataValue>
                                </ns2:GenericFields>
                            </ns2:ObjectValue>
                        </ns2:DataValue>
                    </ns2:GenericFields>
                </ns4:CustomFields>

            </ns7:RNObjects>
            <ns7:ProcessingOptions>
                <ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents>
                <ns7:SuppressRules>false</ns7:SuppressRules>
            </ns7:ProcessingOptions>
        </ns7:Create>
    </soapenv:Body>
</soapenv:Envelope>

if I remove following part from xml, incident will be created, BUT I need to add value of this custom field

<ns4:CustomFields xmlns:ns2="urn:generic.ws.rightnow.com/v1_3"xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>IncidentCustomFields</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT"name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>IncidentCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING"name="custom field name "><ns2:DataValue><ns2:StringValue>Setting Custom Field!</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields></ns4:CustomFields>

Name of custom field is custom field name (three separete words - maybe this is the reason for the error???)

id is 117

Error:

RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed Found out-of-order or unrecognized node CustomFields|urn:objects.ws.rightnow.com/v1_2 while parsing node of type Incident|urn:objects.ws.rightnow.com/v1_2 Failed in constructing object CreateMsg : NULL input can not be deserialized Failed in setting value for element RNObjects array position 0 of object CreateMsg Failure in setting value for object Create element Create of type messages_ws_rightnow_com_v1_2::CreateMsg NULL returned from the Create deserializer due to missing or invalid XML

Could you help me please?