Auto create an Incident (17 Comments)
Topic by VIPContentHi All,Is there a way to auto-create an Incident? For Eg: Assume that Customer has a follow up task of maintaining Servers monthly or Weekly AC maintenance.- VIPVersionFeb 2016
View ArticleCreatedTime in CPM (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,I have tried to get the incident createdtime in CPM. When I print the field it returns some numeric value. But same value print correctly in ROQL. Let me know how...
View ArticlePHP file encoding for french accents
Topic by Harriet LakerHi,I have a script that currently encodes a csv file to UTF-8: // CONVERT ALL TO UTF-8 $file = "/tmp/contact_import/data/Contact_Data_".date("dmY").".csv";...
View ArticleConnectPHP run report filter with between operator
Topic by Rajan DavisContentI have a report with a filter for incidents created. I want to know how to query the report using the incidents created filter such that I can query the report for all...
View ArticleCannot save/update DB API Error (1 Comment)
Topic by MikeWhen trying to update 1 field in 933 objectsCannot save/update: Answer(ID=220): DB API ErrorWhile performing update on Answer I found the below link and it suggests there is a problem on...
View ArticleIs there a way to programatically add a new value to menu type field (1 Comment)
Topic by Pavansatish AnnavarapuContentIs there a way to programatically add a new value to menu type field? For say, I have a contact custom field of menu type with values A, B and C and if I want to...
View ArticleSet Incident Channel (1 Comment)
Topic by jraynorContentI am trying to set an Incident Channel to Email using an Add-In created in .NET. Within the RN environment, if I go to Configuration, Service, Channels, I can see the ID number...
View ArticleRegister Now! Ask the Experts Webinar: External Data Design Patterns &...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!External Data Design Patterns & Read/Write Add-InsWednesday, February 24th @ 8 a.m. PST/11 a.m. ESTJoin Roderick...
View ArticleSendMailingToContact Log and Reports (4 Comments)
Topic by RDContentWhen we use SendMailingToContact, does it get recorded in the incident audit log as 'Mailing Sent'?I used this function from CPM(Process Designer) but nothing gets updated in the...
View ArticleRunAnalyticsReport Date Range Issue (2 Comments)
Topic by tsansContentI have been accessing an Analytic Report using RunAnalyticsReport via Connect Data Services/C# for several months without issue. The report has 2 datetime parameters (> and...
View ArticleHow to set system attribute of type Integer using JavaScrip API (1 Comment)
Topic by Pradeep ChandoluHi there,I have a question related to this discussion thread: JavaScrip API for System Attribute of type menu How can we set the system attribute of type Integer using...
View ArticleHow to Set an "In List" Menu Filter Value Using the SOAP API (2 Comments)
Topic by Mike WaldronContentHere's something I figured out that I thought I'd share with the community.I have a filter on a report that's "incidents.disp_hierarchy in list" that I was having difficulty...
View ArticleClik here to view.
Saving form with a lookup on custom object (3 Comments)
Topic by Saniya ZahidContentI am making a .net application which is a contact form. all data (contact fields and contact custom fields) is saving except Area field. Area is a lookup object search field...
View ArticleSending emails to Contact
Topic by VIPContentHi All,I need to send an email on completion of form registration. I tried to do this using business rules but unfortunately my requirement deals with custom objects which cannot be...
View ArticleUnable to send (null) values to web service with int/decimal/double fields.
Topic by Nishi JahagirdarContentHi All,I am using an outbound service to send values to an EBS application from Service Cloud. My request consists of limited values and remaining fields will be null....
View ArticleLast logged in date (1 Comment)
Topic by Harriet LakerHi,Is there a way to retrieve the last logged in date of a contact?A customer wants to disable contacts that haven't logged in for 90 days - is there a field or a query I can call...
View ArticleSOAP: move FileAttachments from one Contact to another (3 Comments)
Topic by Nils GotzheinContentHi,when synchronizing our legacy Customer Database into RightNow using "Connect Web Services for soap" we come to a point where we want to merge two Contacts belonging to...
View ArticleCreating CustomFields using SOAP / PHP (13 Comments)
Topic by RoyContentI've given up on trying to populate a custom object, instead we are now trying to fill a custom field... but for some reason the DataValue field isn’t being populated. Here is my...
View ArticleError while run report search filter using ConnectPHP
Topic by Baljeet SinghContentHi, I have report which has some search date range filter. I want to get incidents which are created between two specific dates or transactions.created. I have two filters...
View ArticleError insert DateTime request with Java SOAP (7 Comments)
Topic by Rodolfo NoviskiContentHello, I am making a request to the web service using Java. I have a custom field with datatype DateTime. When I run the application with the following date '8/11/2012...
View Article