Connecting from ASP.net (1 Comment)
Topic by vijay pottaHi Team, I am developing on web application to work with Right Now DB in asp.net. Can anyone guide me on how to connect to rightNow DB from asp.net / c#.
View ArticleSet Primary Email using CPM (2 Comments)
Topic by Mohana Gopal SelvamHi Gurus,We have tried to set the primary email id using CPM. The following code is not working. Am I miss anything?$contact->Emails[0]->Address =...
View ArticleHow to check for existing contact email before attempt to add (1 Comment)
Topic by Peter KeeganContentHello! :-)A common problem we run into is trying to add contact but the contact is already out there.(Using SOAP API C# .net)What is recommended for checking to see if that...
View ArticleSOAP API: Custom Object parent of Incident (1 Comment)
Topic by Marcela RomeroContentHi all, I have a custom object (called Poliza) set up as a parent of Incident. In Incident I have a CO.id_poliza for relationship, also, I have some Custom Fields in...
View ArticleUse of JOIN concept like mysql in ROQL. (1 Comment)
Topic by Sathish KumarI am trying to join the custom table with contact. Is there anyway I can use JOIN concept like mysql in ROQL. Thanks in Advance
View ArticleCPM... obscure behaviour !! (8 Comments)
Topic by Heena KarirHi All,We have a CPM code written on Incident Create and Update. But as we are testing it, for few incidents the CPM runs fine but for some it does not get invoked. Has any one...
View ArticleSOAP API and trying to create contacts with NULL date fields (7 Comments)
Topic by Peter KeeganHello, In our SOAP API Contact record load, we have some custom fields that are type date that we know will be null value(example Termination Date). The API to fails if any fields...
View ArticleC# ROQL Query Email Address (2 Comments)
Topic by Andrew WoosterContentI have a list of customers email addresses that I want to query against the Contacts table in the Oracle Service Cloud. I basically want to see if the email address...
View ArticleCustom Process Model: Create Contact on Incident Not Working (2 Comments)
Topic by Akshay AtreyContentI am trying to create a CPM in CX console to auto-create contacts for requests from "company"employees and later for other members based on their email domains from...
View ArticleCreate Incident with Standard Text Option
Topic by Andrew WoosterContentI am writing a C# app that will create a Incident with a Standard Text added. I would like to be able to provide a dropdown list of all Standard Texts so the user can...
View ArticleCustom object/custom widget work (1 Comment)
Topic by Mithat KonarWe are looking for someone to assist with custom object and widget development on a public higher education project. If you are interested or know of someone who might be, please...
View ArticleNew Incident Created does not go through Rules (3 Comments)
Topic by Andrew WoosterContentI am creating a new incident using c# but once it is created it does not appear to go through the Incident Routing Rules? Is there something I need to do to get this to...
View Articleputting contacts on a list from an external source (6 Comments)
Topic by Mark FowkesContentHi,We are trying to find a way of placing 100's of contacts that are in our external database, into a contact list at a point in time.We want a user to be able to pick a list...
View ArticleCombining 3 fields into 1 (7 Comments)
Topic by Ciarán McGowanHi all,Is there a way to concatenate 3 fields in the agent desktop into a single (hidden) field?I have a client who needs 3 separate numeric fields combined into a new field...
View ArticleHow to get the custom Yes/No field value using CPHP (17 Comments)
Topic by Mohana Gopal SelvamHi Gurus,We have created the custom Yes/No field in Incident object. We have to fetch the value in CPM. I have tried the following codes. But it returns null value for all...
View ArticleProcess Designer- Append Response template to Notes field (1 Comment)
Topic by RDContentIs there any way that a content in the standard texts can be appended in the thread through the php in Process designer?The functionality of the then action 'Append Response template...
View ArticleUpdating Custom Object through scheduler (1 Comment)
Topic by Divya DantuluriHi i have a requirement where i need to read a file and insert that data into the custom object.For E.g: A file consists of Model number and price of the product separated by...
View ArticleDataContext isn't set to a valid EmailHeaderViewModel error
Topic by Trey RoweContentI'm seeing an error dialog box that looks to be coming from the RightNow code but I can't pinpoint why it's happening. The relevant traces in the log is below.I am using an...
View ArticleGet report ad hoc variable in soap api
Topic by AmmuzzHi,how to fetch the ad hoc variable in a report using c# soap web service.?i can fetch the dynamic run time filters using AnalyticsReportFilter and i think the ad hoc variables created...
View ArticleCreate Contacts using SOAP UI Error (9 Comments)
Topic by Rohan NayakHi,I am trying to create contacts in RightNow using the "Create" method through SOAP API call. The input XML is provided below. While sending the same to RightNow, it responds back...
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