Custom Process Model: Create Contact on Incident Not Working (2 Comments)

Content

I am trying to create a CPM in CX console to auto-create contacts for requests from "company"employees and later for other members based on their email domains from database. I have attached the relevant file for reference.

Account request page is the front-end CP file where users request an account by submitting a form. Submitting this form creates an incident in CX which I’m trying to handle in the CPM in IncidentAutoCreateContact.php file. I created this CPM and I was able to deploy it in CX without errors. When I submitted a request on the account_req page the incident was created but this CPM didn’t create an account. I don’t think the CPM was triggered. I then created an incident in the CX itself with the field values such that this CPM would trigger. The CPM still didn’t create an account.

I am not sure what is wrong with this CPM and how to fix that.

I followed the tutorials and resources provided here at the following resources:

http://cxdeveloper.com/article/cpms-101-introduction-custom-process-models

http://communities.rightnow.com/posts/502e7e3ab7

Version

Aug2015

Code Block

<?php
/*
 * CPMObjectEventHandler: IncidentAutoCreateContact
 * Package: RN
 * Objects: Incident
 * Actions: Create
 * Purpose: Creates a contact when a contact request incident is received.
 * Version: 1.2
 */

require_once('ConnectPHP/Connect_init.php');

// This object procedure binds to v1_2 of the Connect for PHP API
use \RightNow\Connect\v1_2 as RNCPHP2;

// This object procedure binds to the v1 interface of the process designer
use \RightNow\CPM\v1 as RNCPM;

initConnectAPI();

/**
 * Handler class for CPM
 */
 class IncidentAutoCreateContact implements RNCPM\ObjectEventHandler{
     public static $log_msg;
     public static function apply($run_mode, $action, $obj, $n_cycles) {
         static::$log_msg = new LogMessage("inside apply");
        if($obj->Subject == "Contact Account Request"){
            static::$log_msg->write("Verified subject");
            try
            {
                if (preg_match("/@.*company\.com$/", $obj->CustomFields->c->email_self_req) ){
                    static::$log_msg->write("Email matched");
                    $email = $obj->CustomFields->c->email_self_req; 
                    $first_name = $obj->CustomFields->c->first_self_req; 
                    $last_name = $obj->CustomFields->c->last_self_req;
                    $company = $obj->CustomFields->c->company_self_req;
                    $industry = $obj->CustomFields->c->industry_self_req;

                    $primary_contact = self::createContact($first_name, $last_name, $email, $company, $industry);

                    return;
                }
            }
            catch (Exception $e) 
            {
                print $e->getMessage() . PHP_EOL;
            }
        }
    }

     public static function createContact($first_name, $last_name, $email, $company, $industry)
    {    
        $contact = new RNCPHP2\Contact();
        $contact->Name = new RNCPHP2\PersonName();
        $contact->Name->First = $first_name;
        $contact->Name->Last = $last_name;

        $contact->CustomFields = new \RightNow\Connect\v1_2\ContactCustomFields;
        $contact->CustomFields->c = new \RightNow\Connect\v1_2\ContactCustomFieldsc;
        $contact->CustomFields->c->company = $company;
        $contact->Emails = new RNCPHP2\EmailArray();
        $contact->Emails[0] = new RNCPHP2\Email();
        $contact->Emails[0]->AddressType=new RNCPHP2\NamedIDOptList();
        $contact->Emails[0]->AddressType->LookupName = "Email - Primary";
        $contact->Emails[0]->Address = $email;
        $contact->save();
        static::$log_msg->write("contact saved");
        return $contact;
    }
 }

 /*
 * Test Harness
 */

 class IncidentAutoCreateContact_TestHarness implements RNCPM\ObjectEventHandler_TestHarness {
 
     static $inc_invented = null;
     
     public static function setup() {

         $incident = new RNCPHP2\Incident();
          $incident->Subject = "Contact Account Request";
          $incident->IncidentID = 00000;
          $incident->CustomFields->c->email_self_req = "testuser@company.com"; 
        $incident->CustomFields->c->first_self_req = "Akshay"; 
        $incident->CustomFields->c->last_self_req = "TestUser";
        $incident->CustomFields->c->company_self_req = "company";
        $incident->CustomFields->c->industry_self_req = 90;
          static::$inc_invented = $incident;
          return true;
     }
     public static function fetchObject($action, $object_type) {
        return (static::$inc_invented);
    }

    public static function validate($action, $object) {
        return true;
    }

    public static function cleanup() {
        return;
    }
}

/**
 * write the log message
 */
class LogMessage {
    private $fp = null;
    private $c_id;
    function __construct($id) {
        $this->c_id = $id;
        $this->fp = fopen("/tmp/incidentautocreate_" . date("Y_m_d") . ".log", "a+");
        $this->write("CPM execution is started for contact: " . $this->c_id);
    }

    function write($message = '') {
        fwrite($this->fp, date('d/m H:i:s ') . $message . "\n");
    }

    function __destruct() {
        $this->write("CPM execution is completed for contact: " . $this->c_id);
        fclose($this->fp);
    }

}

Custom Process Model: Create Contact on Incident Not Working (2 Comments)

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