Error Message - 'Poor performing query - too many rows examined' (5 Comments)
Topic by Harriet LakerHi all,I have written a custom script to import an excel file. I am trying to do the following:Use 'importArray[1]' as a unique reference to read the appropriate Custom Object...
View ArticleROQL Query deep object by id.
Topic by Jeroen VorsselmanContentI've got the following query:SELECT Incident FROM Incident I WHERE I.PrimaryContact.Contact.ID.id = 173455 AND I.PrimaryContact.Contact.ID.idSpecified = 1;The problem...
View ArticleCustom Process Model fails occasionally (1 Comment)
Topic by DenizContentHi,We have a custom process that is linked to one of our custom objects create event. Our livechat implemantation is based on Chat Consumer Interface API and we are using a...
View ArticleUpdating the RightNow record using WebServices (5 Comments)
Topic by Narendra MuttineniContentHi Cudos,I am trying to update the Incident record using webservices. It is throwing error as "java.net.UnknownHostException: interface-tst.custhelp.com". what is this...
View ArticleCreate Contacts using SOAP UI Error (8 Comments)
Topic by Rohan NayakHi,I am trying to create contacts in RightNow using the "Create" method through SOAP API call. The input XML is provided below. While sending the same to RightNow, it responds back...
View Article[BPEL][RightNowAdapter]Username is not specified in UsernameToken (3 Comments)
Topic by Ramy NATOURContentHello everyone,I’ve followed the BPEL - RightNowAdapter tutorial and I’m currently having some issues with the final testing part.The first error I got was the "JCA binding...
View ArticleHow to get the custom Yes/No field value using CPHP (7 Comments)
Topic by Mohana Gopal SelvamHi Gurus,We have created the custom Yes/No field in Incident object. We have to fetch the value in CPM. I have tried the following codes. But it returns null value for all...
View ArticleHow to check for existing contact email before attempt to add
Topic by Peter KeeganContentHello! :-)A common problem we run into is trying to add contact but the contact is already out there.(Using SOAP API C# .net)What is recommended for checking to see if that...
View ArticleCustom process is not triggered by updates via SOAP API (CPM)
Topic by SalvatoreContentHi,we are updating a custom field (Answers) using the following code and that is supposed to trigger a custom process associated to the Update event. That worked in the past...
View ArticleROQL::queryObjects() vs ROQL::query()
Topic by Allan SchrumContentA common topic is: when do I use QueryObjects versus using QueryCSV in Connect Web Services for SOAP. The equivalent question in Connect for PHP is: when do I use...
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How invoke Webservice with custom button workspace (12 Comments)
Topic by Leonardo BarbosaContentHello guys, I need invoke Webservice through custom button workspace, but I don't know how can I do. My webservice work with SoapUI but I need to automate this...
View ArticleUpdating Custom Object through scheduler
Topic by Divya DantuluriHi i have a requirement where i need to read a file and insert that data into the custom object.For E.g: A file consists of Model number and price of the product separated by...
View ArticleCPM... obscure behaviour !! (1 Comment)
Topic by Heena KarirHi All,We have a CPM code written on Incident Create and Update. But as we are testing it, for few incidents the CPM runs fine but for some it does not get invoked. Has any one...
View ArticleSOAP API and trying to create contacts with NULL date fields
Topic by Peter KeeganHello, In our SOAP API Contact record load, we have some custom fields that are type date that we know will be null value(example Termination Date). The API to fails if any fields...
View Articlehow do i send email via incident update with new thread note added (5 Comments)
Topic by James GilbertContentHi,I'm adding to a thread via the SOAP API's incident update function. However, it seems like emails are note actually being sent although I can see that the notes are...
View ArticleCPM code invoke twice (2 Comments)
Topic by Mohana Gopal SelvamContentHi Gurus,We have requirement like, whenever Contact is updated need to set one custom field value and send a notification to an agent. I have deployed the below CPM...
View ArticleConnecting DB from ASP.net
Topic by Navin JoseHi Experts, I am developing on web application to work with RightNow DB in asp.net. Can anyone guide me on how to connect to RightNow DB from asp.net / c#.Thanks,Navin
View ArticleSOAP API: Custom Object parent of Incident (1 Comment)
Topic by Seguros BolívarContentHi all, I have a custom object (called Poliza) set up as a parent of Incident. In Incident I have a CO.id_poliza for relationship, also, I have some Custom Fields in...
View ArticleChaining between Incident and a Custom Object API SOAP
Topic by Marcela RomeroContentGreetings,I am trying create a Custom Object and a Incident using Chaining and Batch.When I create the Custom Object, I write the following lines:ChainSourceID...
View ArticleHow to invoke webservice using CPM
Topic by Mohana Gopal SelvamHi Gurus,We have to invoke the webservice when the contact record is created/updated. Create/update may be happened via CP, External System or Agent Desktop.Is anyone...
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