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How invoke Webservice with custom button workspace (13 Comments)
Topic by Leonardo BarbosaContentHello guys, I need invoke Webservice through custom button workspace, but I don't know how can I do. My webservice work with SoapUI but I need to automate this...
View ArticleHow to run custom script on schedule (1 Comment)
Topic by Steven NaekI would like my custom script to run on a daily basis every midnight for example. Is that possible?
View Articlehow do i send email via incident update with new thread note added (6 Comments)
Topic by James GilbertContentHi,I'm adding to a thread via the SOAP API's incident update function. However, it seems like emails are note actually being sent although I can see that the notes are...
View ArticleGetting elements within nodes in xml via php (2 Comments)
Topic by Steven NaekHello,I have the following reponse in xml format:<n0:Rows> <n0:Row>Plomberie</n0:Row>...
View ArticleEscaping Apostrophes in ROQL (2 Comments)
Topic by Stevie MayhewHi there,I'm trying to run a query which is trying to find a contact by searching their last names. Last names with apostrophes in them are failing, even when the apostrophes are...
View ArticleI am saving data to my report from my custom script
Topic by Steven NaekI am saving data to my report from my custom script. My code below is not working. Don't know why.I have a custom object named Domain.The object has 3 fields ID, FR and EN. ID is...
View ArticleSendMailingToContact Log and Reports
Topic by RDContentWhen we use SendMailingToContact, does it get recorded in the incident audit log as 'Mailing Sent'?I used this function from CPM(Process Designer) but nothing gets updated in the...
View ArticleRegister Now! Ask the Experts Webinar: A Closer Look at Custom Process Models...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!A Closer Look at Custom Process ModelsWednesday, November 18 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
View ArticleMultilingual Labels for custom columns
Topic by rishikant thapliyalContentI've a requirement to extract multilingual labels for custom columns which are added to Incident object. Using the api getMetadataForClass i've extracted the list of...
View ArticleCustom object/custom widget work (2 Comments)
Topic by Mithat KonarWe are looking for someone to assist with custom object and widget development on a public higher education project. If you are interested or know of someone who might be, please...
View ArticleHow to retrieve other Labels in other languages for custom field Menu (4...
Topic by Larry EdwardsWe have a custom field of type menu that has different Labels for each language. In custom process i can set this field just fine, however, what i need to do is concatenate the...
View ArticleHow to get the menu label of a standard field (2 Comments)
Topic by Harriet LakerThis is probably really simple...I am trying to get the menu label of the product field on an incident.I can get the ID like this:incidentProduct =...
View ArticleQuery execution via SOAP API throwing exception :...
Topic by Yogesh PatilContentI am trying to query one object using RightNow SOAP client. For most of the objects it returns expected value, however for some objects it is throwing exception. Code works...
View ArticleAccessing custom object in Incident soap request (2 Comments)
Topic by vinitha naramContentHi,I am trying to access custom object 'CO$Sample' in Incident soap create request. i am unable it is showing the below error:Nothing to save: Incident::save() While...
View ArticleBatchResponse Invalid_Field for Email C# (2 Comments)
Topic by Andrew WoosterContentI am trying to create contacts using the batch process and I am trying to set the contacts email but it is throwing an error: "Unknown field for Contact: Email\nWhile...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View ArticleAny way to run a campaign via AJAX / POST request from a 3rd party site
Topic by Lavish KumarContentOk so I posted this topic in a different category but I think it makes sense to post it here as it is related to connect data services.Currently, we have a campaign that...
View ArticleError insert DateTime request with Java SOAP (5 Comments)
Topic by Rodolfo NoviskiContentHello, I am making a request to the web service using Java. I have a custom field with datatype DateTime. When I run the application with the following date '8/11/2012...
View ArticleCustom Chat Interface API - custom fields
Topic by Stanislav Zahov down votefavorite Hi there! I am using RightNow's custom chat interface API to create a chat of my own which connects to their CRM. The chat is based on NodeJS and sends http...
View ArticleCPM - Current Login & Profile (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,Can we get the current user information who update the incident in CPM code.My requirement is,When the incident is updated, based on the user profile we have to...
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