How to pass data when clicking a button and send to my php file code where i...
Topic by Cristhian JuarezWhat i want to do is to pass data like id of a contact when i click my button and receive it in my php file code (Process Design) in a function, then consume a web service that...
View ArticleCustom Process to update custom field (14 Comments)
Topic by ilamukkyContentHello! I have a Custom Process on UpdateAnswer event. It works fine, but fails to update a custom field ("major_change", a Menu Items field). The test harness shows the field...
View ArticleLogging/output in Custom Process PHP (1 Comment)
Topic by Mark BradleyHi folks,Is there a method available to push messages to one of the Logs from within a Custom Process PHP script?Cheers,Mark
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Invalid Analytics Report ID exception from a valid report ID (3 Comments)
Topic by Kurt DusekContentI'm trying to fetch an Analytics Report using the sample code provided.However I'm getting an invalid ID exception, I've triple checked the ID is valid and accurate, and tried...
View ArticleCreate Contacts using SOAP UI Error
Topic by Rohan NayakHi,I am trying to create contacts in RightNow using the "Create" method through SOAP API call. The input XML is provided below. While sending the same to RightNow, it responds back...
View ArticleCustom Process PHP, cURL and caching... (1 Comment)
Topic by Mark BradleyDoes any caching occur on the RightNow side when using cURL in a custom process script? I have a custom process on Contact Update with the important bits of the script below.Obtain...
View ArticleHow to get the Mobile phone using CPHP (2 Comments)
Topic by Mohana Gopal SelvamHi Gurus,Can we get the mobile phone # value using CPHP?Thanks,Mohan
View ArticleRetrieving Service Intervals from a custom PHP script
Topic by Ricardo NobreWe need to retrieve the working hours (service intervals) from the Response Requirements configuration, but we couldn't find a way to query for this information through PHP...
View Articlehow do i send email via incident update with new thread note added (2 Comments)
Topic by James GilbertContentHi,I'm adding to a thread via the SOAP API's incident update function. However, it seems like emails are note actually being sent although I can see that the notes are...
View ArticleHow to get the custom Yes/No field value using CPHP (6 Comments)
Topic by Mohana Gopal SelvamHi Gurus,We have created the custom Yes/No field in Incident object. We have to fetch the value in CPM. I have tried the following codes. But it returns null value for all...
View ArticleTrying to get list of items in Menu custom Object (3 Comments)
Topic by bluephlameFrom reading i have found that the below is the way to get all menu items associated with a custom field on the organization object.however it is returning an errorUncaught exception...
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Retrieve Lookup name of Menu type Custom Field
Topic by Hemanth KumarContentHi All,I have a custom object of type Menu. When I query it is displaying its ID rather than value/label. The Query goes as below.Here Payment_Terms and Invoice_Status are...
View Articlehow to get a contact's primary email address through connect web service (5...
Topic by Chanddler how to get a contact's primary email address through connect web serviceContent:I tried the following code to get the primary email address of a contact:var address =...
View ArticleCreating incident in Connect PHP (4 Comments)
Topic by LornaHi,We found that incidents that are created via Connect PHP do not seem to go through the incident business rules at all. We have even created a catch all rule without conditions under...
View ArticleCreating file attachment with REST API fails when following sample code (2...
Topic by JaredWhen attempting to create an attachment with the new REST API, it fails:I follow the doc...
View ArticleSetting SalesProduct Attributes in Connect PHP Custom Process (1 Comment)
Topic by Larry EdwardsContentI have a custom process that creates/updates sales catalog (SalesProducts) and i have it working except for the Attributes portion...
View ArticleImporting 1,000,000+ Records
Topic by Ciarán McGowanContentHi all,Can anyone tell me if Service Cloud facilitates massive data uploads? I have a client who is migrating to OSC and would like to import all previous Incidents.As...
View ArticleCustom object/custom widget work
Topic by Mithat KonarWe are looking for someone to assist with custom object and widget development on a public higher education project. If you are interested or know of someone who might be, please...
View ArticleC# ROQL Query Email Address
Topic by Andrew WoosterContentI have a list of customers email addresses that I want to query against the Contacts table in the Oracle Service Cloud. I basically want to see if the email address...
View ArticlecurAdminUser - help with usage (6 Comments)
Topic by Chaitanya NadigContentI was having difficulty using curAdminUser() function. I'm not sure if it isn't returning the correct value or if I'm using it wrongly. Please give me the correct usage...
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