how do i send email via incident update with new thread note added (2 Comments)

Topic by James Gilbert

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Hi,

I'm adding to a thread via the SOAP API's incident update function. However, it seems like emails are note actually being sent although I can see that the notes are added to the thread upon refresh view of the incident.

How can I have RightNow send an email when a thread of type email is added?

Note: in the code block below, the incident being updated is aligned to a contact with a valid email.

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