Add-ins - How to get first name and last name of contact from Incident...
Topic by PREMKUMAR SABARINATHANContentHi All,I am developing the Addins which needs to get the details of contact (First name and Last Name) from the Incident workspace. With the help of IIncident...
View ArticleSOAP SSO Access
Topic by Dara BunhimHi,Has anyone experience in connecting to the SOAP Api interface by using the SSO authentication without having to provide password again where user is already authenticated to the...
View ArticleAdd-ins - How to get the value of Custom Fields of Menu type in Workspace...
Topic by PREMKUMAR SABARINATHANHi All,How to get the value of Custom Field of Menu type in Workspace Addins? Any idea to retrieve this value ? Thanks & RegardsPremkumar Sabarinathan
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Returning individual columns from a custom object (3 Comments)
Topic by Alexander BerndtI'm trying to follow the section titled "Returning individual columns from a custom object" of this guide:...
View ArticleOur SOAP update gets an error on some contacts, and we cannot figure out why....
Topic by Peter KeeganOur SOAP update gets an error on some contacts, and we cannot figure out why. Does anyone know what...
View ArticleFetch chat in incident (1 Comment)
Topic by Utkarsh UpadhyayIs it possible to fetch chats in incident using connect web services? Is yes, please let suggest which objects contain chat. Thanks
View ArticleAccess Knowledge Advanced Answer Object - Release Aug 15
Topic by Sorujit DasI have created a set of test data as part of KNOWLEDGE ADVANCED AUTHORING (its is part of AUG 15 release ). I got no records, when I tried to query the Answer object using SOAPUI....
View ArticleWhat API will read and delete the incident? Will deleting incdient delete the...
Topic by Loralee at MidwTeam , I am new to RNT so i am looking for an answer from the forum.In order to manage the database and file storage, my manager is asking me to use the API to read the...
View ArticleREST API : How to Create Incident with a custom field value
Topic by Sharan DesaiHi Team,AS we know that the latest release of RN has introduced the REST API Service. I am able to create an incident using REST API but i am facing difficulty to create an...
View ArticleCreate new incident workspace
Topic by Harriet LakerSo I have an add-in with a button - this button is on an incident workspace and when clicked will create a new incident workspace using this:IRecordContext recContext =...
View ArticleRetrieve custom field ID (3 Comments)
Topic by Harriet LakerHi,Could someone tell me how to retrieve the id value for a custom field? I am writing an add-in where I need the id for manipulation. I heard somewhere you could do it via a...
View Articlescope of WorkspaceConfigProperty (3 Comments)
Topic by bluephlameHey I"m using this WorkspaceConfigProperty which works great, however I'm not sure what it's scope is.The values are not available in the constuructor, which is fine. but i would...
View ArticleSOAP APIs - Event Notification Service (2 Comments)
Topic by Luis MeloHi all,We are trying to integrate OSrvC with a EBS via SOA middleware. We want to create and update Organisations and Contacts in EBS when they are created or updated in...
View ArticleHow many CRUD Operations are 1 API SOAP operation? (1 Comment)
Topic by Seguros BolívarHi everyone, We need to upload about 700.000 rows as an initial upload, then we need to upload about 350.000 rows daily.We are concern about 2 things: 1. The processing time...
View Articledelete incident attachments with SOAP Api (3 Comments)
Topic by ilamukkyHello :)I would like to delete incident file attachment through SOAP Api.I tried this code, but I receive the error "The content type text/html; charset=UTF-8 of the response message...
View ArticleCustom Process Documentation (6 Comments)
Topic by Bobby TruongWe are looking into using Custom Processes as a solution for some upcoming projects. In going through the User Guides and Developer Forms, I haven’t seen much information on how to...
View ArticleFilter Conditional Sections when calling API (2 Comments)
Topic by Amandip SinghHi Everyone,With a lot of our answers, we add conditional sections to the top so that the details are quick and easy to access for our advisors (being used as contacts). The...
View Articleset StatusWithType to value `Resolved`
Topic by s kI need to set StatusWithType to value `Resolved`.I can set values of status to `New` and `Updated`to set `New` status :<ns4:StatusWithType><ns4:Status><ID...
View ArticleWstxParsingException
Topic by Edwin KeetonI'm receiving this error when I call the constructor for the RightNowSyncServiceStub. The detail message is Undeclared namespace prefix "t" at [row,col {unknown-source}]: [3,28]I...
View ArticleError Message - 'Poor performing query - too many rows examined' (4 Comments)
Topic by Harriet LakerHi all,I have written a custom script to import an excel file. I am trying to do the following:Use 'importArray[1]' as a unique reference to read the appropriate Custom Object...
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