Topic by Michael Rea
I'm new to RightNow development so please forgive me if there is a better way to ask this question.
We have a list of PDF letters which are generated by a custom application. Each letter can be mapped to an existing RightNow contact. The goal is to use a scheduled task to tell a custom .NET component to send a mail to the RightNow contact, and for the component to attach the associated PDF letter that will be sent to the Contact. The body of the email itself would be dynamic in terms of placeholders for the Contacts name and other attributes.
Can the SOAP API (eg SendMailingToContact etc) be used to process such a request?
Ideally the outbound mail would appear as an Incident linked to the respective Contact.
Thanks