Clear contact->org association via Connect for PHP (2 Comments)
Topic by JHutch2000I know how to create a new org object. I know how to associate an existing org object to the contact record.I know I'm forgetting something that I'll be kicking myself for once...
View ArticleCreate Account through C# resulting in Data Element is NULL (11 Comments)
Topic by Shiloh MadsenContentI'm getting the dreaded data element is null error when attempting to create a new account in OSvC. This code worked on a previous version of OSvC, so I'm wondering if...
View Articledata interface to manage 50k+ messages per hour
Topic by Rene AbuellaContentHI,I have one challenge coming up and I’d like to ask the group if you have setup something similar.Currently we have a SOAP interface to our Siebel customer database to...
View ArticleKnowledge Foundation API - Always getting null results following...
Topic by Ramy NATOURContentHello everyone,I'm currently implementing a controller which will use the smartAssistant and return its suggestions to a third party program.As I followed the tutorial in the...
View Article[Knowledge Foundation API && Connect PHP API] Getting objects containing only...
Topic by Ramy NATOURContentHello everyone,I'm currently facing a strange behaviour on both Knowledge Foundation API and Connect PHP API : Values returned by GetSmartAssistantSearch/SearchContent/Fetch...
View ArticleWhich API to Use? (4 Comments)
Topic by januaryContentI am gathering requirements for an in-app form (and later, an SDK) to be built, which would gather customer information and pass-through data which would create an incident. We...
View ArticleUpdate Parent Custom Object based on Child Object (1 Comment)
Topic by Pramod VContentHi Fellows,I have a query; I am trying to associate child object to a parent object. But here, my child object happens to be "Incident" and Parent Object happens to be a...
View ArticleUsing php curl in Custom process (17 Comments)
Topic by Srilatha CKHi All,I have a requirement where once an incident is solved. I need to send the incident details to external third party system SOAP based webservice call.I was trying to use PHP...
View ArticleAccessing the development version of a controller using DevelopmentRedirect
Topic by Ramy NATOURContentHello everyone,I would like to know if there is a way to use the 'DevelopmentRedirect' styled URL in order to access to a controller in development mode without having to...
View Article[Add-ins] How to get first name and last name of contact from Incident...
Topic by PREMKUMAR SABARINATHANContentHi All,I am developing the Addins which needs to get the details of contact (First name and Last Name) from the Incident workspace. With the help of IIncident...
View ArticleServer Search by Email
Topic by Andrew WoosterContentI have a custom screen pop that does a server search against the Oracle Service Cloud db that uses the string "Phones.PhoneList.RawNumber" to search for the phone number...
View ArticleCPM retrys = painful
Topic by Rhianna AlbertAnyone know a way to get CPMs to log faster? We are trying to fix some defects and it takes an hour for logs to show up in agent desktop because of the three CPM retry interval....
View ArticleHow to select answer.id using queryobjects? (2 Comments)
Topic by MikeContentRunning queryobjects on Answer is too slow so I decided to just get the IDs.But when running the query I get INVALID_REQUEST, Selected Column is not an object: IDWhat is the best...
View ArticleHow to increase timeout for Update()? (1 Comment)
Topic by MikeContentI am trying to run Update() on 1000 Answer objects but it does not complete before the timeout kicks in.System.TimeoutException: The request channel timed out while waiting for a...
View Articlequerycsv returns extra characters
Topic by MikeEx.select some_text from table where some_text like '%blah%'text in DB:"aaablahreturns\"\"\"aaablah""Is this by design?
View ArticleRetrieving Custom Fields Meta Data using WSDL (2 Comments)
Topic by Christopher FarmerHi,I'm trying to retrieve meta data about custom fields attached to standard objects using the WSDL API, but I can't seem to work out how to do it. I've found the...
View ArticleRetrieving all incidents and all the notes for the incident in the last year
Topic by ToddqnContentHi all, I was tasked to do a data pull of all the RightNow incident including notes and other information for each incident (incident id, product, owners, ect...) I currently...
View Article"Poor performing query" when searching for Contacts using Email Address (1...
Topic by rsurujbhLinksysContentHello, When executing the following ROQL query using QueryCSV, we are getting the following SOAP error: "Poor performing query - too many rows examined". Understandable,...
View ArticleNeed Info on SSO
Topic by Pramod VContentHi Friends,We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Appreciate if you...
View ArticleAPI for Surveys/Outreach
Topic by Marcin MajcherHi everyone,I am wondering if there is any API (REST) documentation regarding surveys/outreach.I already checked the technical documentation but I did not find anything about...
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