Cannot save/update: Answer(ID=21477): DB API Error while performing update on...
Topic by Bill KantzContentI wrote an application in C# to update articles in the database. It works fine for us for one of our environments. When we try the other environment. It throws an error:Cannot...
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ROQL Query on Custom Object from Parent returning "Unknown table or column...
Topic by John HaywoodContentHi there,I'm using ROQL in PHP connect to try to query a field of a custom object from it's child (the Incident Object), but whatever I try I get various errors.The...
View ArticleAPI to Report "Limit" not working as expected
Topic by Jerry FuerstenbergWe're trying to export data from some large tables, like transactions. Basically the Object model doesn't work for dozens of reasons so we have to use the RunAnalyticsReport...
View ArticleHow to make sure contacts don't receive any emails in TEST console? (19...
Topic by Lavish KumarContentWhen oracle configure the TEST console, all the contacts email address have .invalid suffix so that no emails are sent to the contacts in TEST console.I are performing some...
View ArticleCustom Script for Port Scanning (2 Comments)
Topic by Rajan DavisContentI was wondering how I could create a custom script to scan ports based on an IP Address and port values entered into an incident. I have included a PHP Code block that...
View ArticleConnect Web Services | Creation of Accounts (Staff Accounts) in ORN (5 Comments)
Topic by Vignesh KasargodContentHi Friends, On using the 'Create' operation of 'Connect Web Services' for creating a 'Staff Account' I have observed that we can create a multiple user with the same...
View ArticleHow to get NamedID Values for "Countries" with RightNow SOAP API?
Topic by Yashodhar NarvaneniContentWe are using RightNow SOAP API to communicate with RightNow. As part of this we will need to get the NamedIDValues of Countries. How can I get them? I could get the...
View ArticleRightNow Soap API using JaxB - "FAILS" (2 Comments)
Topic by Yashodhar NarvaneniContent We are using Maven JaxB plugin to Create Object classes from the WSDL right now provides. Then we create a request for "QueryObjects" to get a Contact By ID. We are...
View ArticleEscalate (Custom) Object using CPM (2 Comments)
Topic by Bastiaan van der KooijHello,does anyone know if it is possible to escalate a custom object (or common object) via a custom Process? I need to add it to the dbauditlog so it will come back to...
View Articleinc2contacts deletes? (3 Comments)
Topic by Jerry FuerstenbergI'm not sure if this is the right forum to put this or not, it doesn't seem to fit any of the catgories in any of the forums.We're trying to report on the inc2contacts with...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View ArticleAPI to Report "Limit" not working as expected (2 Comments)
Topic by Jerry FuerstenbergWe're trying to export data from some large tables, like transactions. Basically the Object model doesn't work for dozens of reasons so we have to use the RunAnalyticsReport...
View ArticleHow to update a single sub-object field? C# (1 Comment)
Topic by Michael YamamotoContentI want to update Account.Attributes.AccountLocked field. What is the best way to do this?The below code complains about changing NotificationPending field.Code...
View ArticleIs there any API/WEB for get values from an external system? (5 Comments)
Topic by Franco BordalecouHi All!I need that RightNow get some parameters from an external system. Is there any API or web service for this?How I can obtain it?Thanks in advance. Regards.
View ArticleHow to add/change AssignedSLAInstance from ConnectPHP? (4 Comments)
Topic by Mai Chi TrungContentHi I spent several days trying to figureout how to add/changed AssignedSLAInstance from ConnectPHP 1.2 but in vail. There is no error message, however, the SLA is not...
View ArticleConcatenate in ROQL (2 Comments)
Topic by Mohana Gopal SelvamHi Gurus,Can we combine two field values in ROQL?. If I use pipe (|) symbol, I got the field name as output.Query: select account.name.first | account.name.last from Account...
View ArticleHow to update Account.Attributes StaffAssignmentDisabled/ViewReportsDisabled?...
Topic by MikeContentI am able to update AccountLocked but StaffAssignmentDisabled and ViewReportsDisabled won't update. Is there a special way you have to update these fields?Code Block//works...
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Multi-Select field in Workspace. (10 Comments)
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View ArticleUpdating Content Library via XMLAPI / RNConnect / SOAP (5 Comments)
Topic by Paul BContent Library includes Standard Text and Variables (part of Service configuration), which contain localized texts that can be included into an Answer or a Response.1. Is there anyway...
View ArticleSend request to the queryCSV method of rightnow webservice using PHP (1 Comment)
Topic by swap masI want to send request parameters & client info header to te rightnow webservice using PHP SOAP calls. How can I do this ? Please helpMy wsdl structure is as...
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