Custom Process - Error with SendMailingToContact (6 Comments)
Topic by Lydia CHi,I have a custom process to send an email to the contact with some information not related to any incident or opportunity, so I have the following code use RightNow\Connect\v1_2 as...
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Error class\RightNow\Connect\v1_2\MailMessage not found in custom process. (2...
Topic by Darpit PatelVersionFeb 14Code Block<?php /** * CPMObjectEventHandler: AnswerNotification * Package: RN * Objects: Answer * Actions: Update * Version: 1.2 */ use \RightNow\CPM\v1 as RNCPM;...
View ArticleI want to refer a variable of another custom widget class . (1 Comment)
Topic by Haruki MaejimaHello everyone,I created two custom widgets as follows,1. custom\input\ConnectData2. custom\input\TextInputI would like to refer the variable of ConnectData in TextInput.How can...
View ArticleHow to get the Contat's Survey information (5 Comments)
Topic by Mohana Gopal SelvamHi Gurus,We want to extract the Contact's survey information using webservice. I could not find the survey object in the connect PHP API document. Can we able to extract the...
View ArticleConnect Web Services - Incident Transactions (1 Comment)
Topic by tsansContentWhen querying Incident.Transactions I am only seeing Create and Edit (id: 2 and 3), however, I need to see all transaction types. Can any one point me in the right direction?Using...
View ArticleROQL Documentation? (1 Comment)
Topic by Jerry Fuerstenberg I'm attempting to do some rather complicated stuff using the API and ROQL. Unfortunately the documenation I've found on ROQL so far is terrible.I need information on how to...
View ArticleAbuse Detection Method in Custom Process Script
Topic by Narendra MuttineniHi All,Can we use \RightNow\Libraries\AbuseDetection::isAbuse() in CPM? If yes, how to use it ? If no, what would be the reason? Can anybody tell me about this ?Regards,Narendra
View ArticleHow to find IP address for RightNow Server in Custom Process (6 Comments)
Topic by Narendra MuttineniContentHi All,We are facing one issue with Integration using CPM. We are trying to Integrate with third party. The third party system will allow only defined IP Addresses to...
View ArticleCustom Script for Port Scanning (3 Comments)
Topic by Rajan DavisContentI was wondering how I could create a custom script to scan ports based on an IP Address and port values entered into an incident. I have included a PHP Code block that...
View ArticleCPM : Incident Update not working as expected with emails
Topic by Varun ChandranContentHi Guys,I am facing something strange with CPMs. I have an object event handler which runs on Incident update. Whenever an incident is updated, the handler captures some...
View ArticleCreating Custom Object under Contact through Connect Web Services
Topic by Prasad SawantHi All,I've created a custom object called 'Loyalty_Info' and associated it as a child of Contact entity(Parent field: c_id and Child field: Contact). Now I want to create a...
View ArticleHow to set the Products & Categories (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,How to set the Products & Categories while we create the Incidents using webservice.Any other way to set the Products & Categories while we create the...
View ArticleDo Internal API(Direct SQL) calls will work in CP3? (6 Comments)
Topic by Suresh Kumar TContentHi,We are in the process of migrating CP2 to CP3 and while analyzing the Custom widgets/Models, we found that some of the files use Direct SQL API like the below code:I...
View ArticleCPM retrys = painful (3 Comments)
Topic by Rhianna AlbertAnyone know a way to get CPMs to log faster? We are trying to fix some defects and it takes an hour for logs to show up in agent desktop because of the three CPM retry interval....
View ArticleUpdating the RightNow record using WebServices (3 Comments)
Topic by Narendra MuttineniContentHi Cudos,I am trying to update the Incident record using webservices. It is throwing error as "java.net.UnknownHostException: interface-tst.custhelp.com". what is this...
View ArticleCustom Process - Error with SendMailingToContact (13 Comments)
Topic by Lydia CHi,I have a custom process to send an email to the contact with some information not related to any incident or opportunity, so I have the following code use RightNow\Connect\v1_2 as...
View ArticleGet interface name where answer is visible using custom script. (1 Comment)
Topic by Darpit PatelContentHi All,We had a request to send email link of answers which meet some criteria.I have created custom code to achieve this but I am not finding any clean documentation on how...
View ArticleNeed Info on SSO (2 Comments)
Topic by Pramod VContentHi Friends,We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Appreciate if you...
View ArticleChanging Security Policy of RN Web Service (3 Comments)
Topic by Shreyas PandhariContentHi,In one of the integration scenarios with the other cloud application, for inbound (to RightNow) and outbound (from Oracle Sales Cloud), the groovy script (Fusion...
View ArticleUpdate custom object's text field.
Topic by Bishnu PaudelContenthi all,We have a text filed in a custom object whose 'Field usage' is 'plain text' and Length of Field is 256. We need to increase the filed size to be able to store longer...
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