Access ID of a newly created custom object from within a browser control...
Topic by Mark Fowkes3168ContentI am using the RightNow Connect Desktop Integration (Javascript) to save some data to a custom object inside a browser control in a workspace in the console. The code...
View ArticleRetrieving values from Contact table (6 Comments)
Topic by Aswani PVContentHai,I am trying to fetch the name of the contact from Contacts table. For that I created a button and on button click i wrote the fetch queries. I used RNObject for retrieving...
View ArticleUpdating Custom Field DateTime in Answer - There was an error generating XML...
Topic by Anna KContentI have to update a Custom Field with date on Answer using SOAP. Setting the date seems to be an issiue here.The error that I have is- $exception {"There was an error in...
View ArticleSet contact.OrgId using Desktop Integration (6 Comments)
Topic by Marv FerrerContentI'm trying to update a contact's organization if it's null using desktop integration. I have tried several approaches but I can't seem to update the org field. I checked the...
View ArticleEscalate (Custom) Object using CPM
Topic by Bastiaan van der KooijHello,does anyone know if it is possible to escalate a custom object (or common object) via a custom Process? I need to add it to the dbauditlog so it will come back to...
View ArticleChat Table Through ROQL/SOAP (2 Comments)
Topic by Douglas BeazleyContentI'm stuck trying to retrieve chat data through the query csv SOAP connector for external reporting.Trouble is that the chats table isn't part of the core objects and...
View ArticleHow to get information from object editors (Survey, Campaign, Document, Mailing)
Topic by Andrey TyurinHi all,Is there any way how to get information from editor tab (Survey, Campaign, Document, Mailing). They are not workspaces and there is no api calls to get their fields. ROQL...
View ArticleReport on SmartAssistant activity/effectiveness by answer id
Topic by HansContentHi there,Would like to create a report that gives insight into the Smart Assistant functionality on answer level. The idea is as follows: there is a standard report (AcId: 218)...
View ArticleProduct_Categories Links (1 Comment)
Topic by Pramod VContentHi All,Here is a small piece of code to retrieve Products of a Category. Hope this helps:VersionNov 2014Code Block public void getProducts() { ServiceCategory category = new...
View ArticleMail Server is unavailable error occurs (1 Comment)
Topic by Shivanshu GuptaContentHi All,I have created a mailing but when i have tried to send the mail then below error is occurred"An error occurred while counting. The mailer server is unavailable....
View ArticleCreating custom objects through batch operation? (2 Comments)
Topic by Agustin BattaglinoContentHi guys, is it possible to create new custom objects using soap´s batch operation?I created a new Custom Object called "DatosMail" under the package "CO" with those...
View ArticleError creating a new Contact (6 Comments)
Topic by Murty SrirangamContentHi,I am new to RIght now API and am trying to create a contact using Apache Axis2/xmlbeans data binding format.After creating client side stub and trying to create a...
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why an incident attachment was appended to multiple incident thread by SOAP...
Topic by Sven LiContentOur Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object and an attachment...
View ArticleContact ID search using "Connect Web Services" (SOAP API) (5 Comments)
Topic by wes smithContentI've been using the Search feature within "Connect Data Integration" for a few years and am now trying to move to the SOAP services. The only operation I do is performing a...
View ArticleCan we send Attachment with Mailings module in CRM (2 Comments)
Topic by Lage AntonyCan we send Attachment with Mailings module in CRM.
View ArticleHow to make sure contacts don't receive any emails in TEST console? (6 Comments)
Topic by Lavish KumarContentWhen oracle configure the TEST console, all the contacts email address have .invalid suffix so that no emails are sent to the contacts in TEST console.I are performing some...
View ArticleManually Calculate a Date based on Incident Response Requirements
Topic by Jarel Birck da SilvaI have a complex scenario regarding the Incident SLA feature. Our customer has two Response Requirements in the same Incident. One for Tier 1 and another for Tier 2....
View ArticleError while Trying to Add New Country Record (4 Comments)
Topic by MBContentHi,am trying to add a single record for country and set its ISO code since same cannot be done from console (it does not allow ISOCode set)Below code is being tested from...
View Articleuse of channel_accounts (1 Comment)
Topic by venkata ballaHello everyone, Can some one help me to understand the usage of the table channel_accounts please.Thanks
View ArticleSession ID for external application (without PHP API) (1 Comment)
Topic by Bruno VasconcellosHello!We have Scripts and Workspace calling via Web Browser (URL) an external application that uses the RN Javascript API to interact with the tool.Question: We were able to...
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