Updating a Custom Field (5 Comments)
Topic by Pramod V ContentHi Guys,I am updating a custom field through CWSS, but I get following error:Could not find property for given key: ssn While processing Contact->CustomFieldsThanks....
View ArticleMoving attachment from one Org to another (6 Comments)
Topic by Darsen PrasadContentGuys,I have a requirement to move the attachments linked with one organization to another organization using Connect PHP. I can't use share attachment as I need to delete...
View ArticlePoor performing query - blocked (1 Comment)
Topic by JLFolkmanContentWe have an integration that uses Oracle SOAP and we have received this message twice in the last two weeks: Poor performing query - blocked. Caused by: Poor performing query –...
View ArticleHow to pass Date to Report filter (7 Comments)
Topic by Guru Prasad HContentHi, I have a Incident report which has filter on createddate between two dates. I am trying to pass today date and yesterday date in java. I am unable to fetch the data. I...
View ArticleCreate a custom object record (2 Comments)
Topic by ilamukkyContentHello,I need to save in a Custom Object some data returned from a WebService called in Customer Portal.It is possible to create a record of the custom object with connect PHP...
View ArticleNeed a list of all RN supported languages/locales (11 Comments)
Topic by Heather ShoemakerHi There,Can someone point me to a comprehensive list of all languages supported by RightNow? Or tell me how to pull one from some source? I can query a particular client's RN...
View ArticleROQL query to retrieve custom fields
Topic by ilamukkyContentHello,what can be wrong with this query to retrieve some answer custom fields? It runs without errors, but the fields are returned empty. $query = sprintf("select A from Answer...
View ArticleROQL: Need help writing a Query (4 Comments)
Topic by Bipin MittalContentHi,I need to fetch all the Threads.ID from the incident. But, if there are private notes, then I need to fetch only those Threads.ID which has Threads.Channel=4(Fax).So, I...
View ArticleFile size limit for attachments using SOAP (2 Comments)
Topic by JLFolkmanWhat is the file size limit for attachments when using SOAP to create cases in Oracle Service Cloud?
View ArticleSet version on Custom Process
Topic by ilamukkyContentHello,I created a CustomProcess on RN Console Nov2012. Recently we had the migration to Feb2015, I recreated the CustomProcess but it doesn't work anymore... The error I get is...
View ArticleCustom Process to update custom field (13 Comments)
Topic by ilamukkyContentHello! I have a Custom Process on UpdateAnswer event. It works fine, but fails to update a custom field ("major_change", a Menu Items field). The test harness shows the field...
View ArticleHow to add a note to a custom object by using soap? (2 Comments)
Topic by Walter KampContentHi,We created a custom object in the object designer and checked the Notes checkbox as predefined field to have to possibility to add notes to this custom object.Now, we want...
View ArticleCustom Script in Report to access Custom Object. (1 Comment)
Topic by Priya GopalContentHow do I access a CustomObject value from a Report? I used Custom Script availble in the Report and uses sql_prepare and fetch. But in sql_prepare statement I always get _ is...
View ArticlePre populate values on new incident workspace (7 Comments)
Topic by Chakravarthy ElchuriHi all,I have a button on Custom object work space, if i click on button it will open a new Incident work space.i am able to open and assign contact to new incident work...
View ArticleUpdating contact when updating Custom Object with Custom process (4 Comments)
Topic by Joram BetgenContentMy question is that i have issues with updating a contact when using the custom process. When i try to obtain the contact id from the $obj variable, retrieve the contact...
View Articleissue with date filed value when inserting new record in custom object (4...
Topic by Bishnu PaudelContenthi all,I am trying to create new record in a custom object whose one of the fields is of type date. In the code below, $preference is a new custom object instance. After...
View ArticleIncident File Attachment Access in ConnectPHP (19 Comments)
Topic by Mitchell WelchContentHi All,I have been having some trouble accessing file attachments on incident object using the connectPHP API version 1.2 in the November '12 version of RN. Basically what...
View ArticleLDAP integration with Account synchronization
Topic by MagdaHelloCould you provide me any information about How can I Integrate the Agent (Console) login with LDAP "Active Directory" also with performing Account synchronization? Is there any...
View ArticleError: Not Allowed: "Cannot perform requested function or action" (1 Comment)
Topic by Prateek EkheContent Hi All, I have created Menu Type Custom Object and added one entry in it from console while creating it. Now when I am trying to access Name field from the connectPHP...
View ArticleMoving attachment from one Org to another (10 Comments)
Topic by Darsen PrasadContentGuys,I have a requirement to move the attachments linked with one organization to another organization using Connect PHP. I can't use share attachment as I need to delete...
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