why an incident attachment was appended to multiple incident thread by SOAP API? (1 Comment)

Topic by Sven Li

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Our Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object and an attachment object to incident, then invoke update method. The expect result was that thread and attachment was added to the incident，and we could see attachment in thread area（see screenshot）. But why exception happened that an attachment was appended to multiple thread when we used same way? For example, we wanted to upload 32 attachment threads to an exist incident and invoked below codes 32 times. Our expectation was each thread only had an attachment merged (See screenshot). But the real result was not like that. We got both situation here, good thread with an attachment appended, which is normal, but bad threads with multiple attachment (See screenshot).

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