[Console add-in] Getting incident details using Add-in API only (3 Comments)

Topic by Salvatore

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Hello,

I'm aware that we can open an incident with:

automationContext.EditWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident, 123456);

and we can also use SOAP API to get incident details based on incident ID.

I'm wondering if we can get incident details for a known incident ID using Add-in API only? I can't find anything useful in IAutomationContext, IGlobalContext, IRecordContext...

We would like to achieve something like IRecordContext.GetWorkspaceRecord( RightNow.AddIns.Common.WorkspaceRecordType.Incident, 123) where "123" is different from the current incident.

If that feature is not supported, should we look at:

- Executing a ROQL query using Add-in API

or

- Creating a parametric report and execute it with IAutomationContext.RunReport ?

Thanks,

Salvatore

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