Asynchronous Custom Process Event Handler Retry Functionality (3 Comments)
Topic by Jonathan SchmalzleContentI have a few quesitons on Asynchronous Event Handler retry functionality:What causes an event handler script to retry?If a script fails and is queued for retry, will...
View ArticleHow to send email from Custom Process (4 Comments)
Topic by Suresh Kumar THi, I have an requirement wherein I need to send Email from PHP Custom Process Script. Is there any default Email facility in RNT or do we need to include the external PHP...
View ArticleCustom Process - outgoing connection (2 Comments)
Topic by Ross CrockettContentHello,I've managed to configure a custom process to include the NuSOAP library to make a web service call on trigger of an event. I have migrated code from customer portal...
View ArticleCannot save/update: Contact: null while performing update on contact (4...
Topic by albert huaHi there,My SOAP WS is returning the following error:RN Integration RequestErrorFault: "Cannot save/update: Contact(ID=171419): (null) While performing update on Contact"I have...
View ArticleError in deserializing body of reply message for operation.
Topic by Shreyas PandhariContentHi,While consuming a third party cloud wsdl using C#, I get an exception: Error in deserializing body of reply message for operation '<operation_name>'....
View ArticleRightNow Integration with Fusion CRM sales cloud (1 Comment)
Topic by Sreenivasa RaoContentHi Members.. We are planning to integrate RightNow and Fusion. As per RightNow May 2012 Release notes, I got the below ingormation. RightNow CX can now be integrated with...
View Articletrouble updating incident custom field (3 Comments)
Topic by James GilbertContentWhen trying to update a custom field on an Incident via the SOAP API I am recieving the following error message:Could not find property for given key: tracksite While...
View ArticleRightNow CTI Simulator
Topic by Chris BirdHi,We currently have a demo environment and would like to build & configure based on inbound telephony.Is there any built-in functionality which would allow this? I have spotted...
View ArticleROQL help - get custom field on a custom object (1 Comment)
Topic by Sumeeth AmbatiContentCould you please give an idea on how to retrieve a custom field on a custom object using ROQL.I need to get "BookLong" field from "MyBook" custom object in BookInfo...
View ArticleImplementing virtual assistance in Oracle rightnow (3 Comments)
Topic by Sanal SanHi All,I am new to Oracle RightNow. I would like to know how to implement 'virtual assistance' in RightNow. Can you provide any documents or links that could help me to implement this...
View ArticleError: Not Allowed: "Cannot perform requested function or action"
Topic by Prateek EkheContent Hi All, I have created Menu Type Custom Object and added one entry in it from console while creating it. Now when I am trying to access Name field from the connectPHP...
View ArticleReceiving SOAPFaultException: Error in the Username token. (6 Comments)
Topic by Bharath Duggirala4439Hi. When I try to post the following SOAP request, I receive, 500 Internal server error. The SOAP request looks like a valid one to me.<Envelope...
View ArticleUnable to parse XML response returned by cURL in Customer Portal (1 Comment)
Topic by Shreyas PandhariContentHi,I am unable to parse the response received by using cURL. Having tried all the possible ways to parse the xml response, raising this query on the forum.Even json...
View ArticleSOAP Update (1 Comment)
Topic by Bruno VasconcellosHello,I'm trying to update some Organization fields (vanilla and custom) by XML, but the below code only updates to NAMED_ID (<ns2:GenericFields dataType="NAMED_ID"...
View ArticleRightNow application exit/close notification to addin (2 Comments)
Topic by DhanaHi There!We are developing custom addin for our integration with RightNow agent. I have read through the ADDIN developer guide but could not find a way the our custom addin gets notified...
View ArticleContentPane Ribbon Button to use the RightNow icons
Topic by DhanaContentHi There!We are developing a INavigationItem addin on clicking that, it should open the content pane (which again a custom one I am creating). In that content pane I have 3 Ribbon...
View ArticleUncaught exception 'RightNow\Connect\v1_2\ConnectAPIError' (2 Comments)
Topic by Shreyas PandhariContentHi,Getting a type mismatch error (please find attached screenshot) while creating an Opportunity record in TestHarness class of custom process. Code snippet is also...
View ArticleHow to get Report ID(AcId) at runtime. (4 Comments)
Topic by Ganesh RajuHi,I am using "AutomationContext.RunReport" to generate report , here first argument is report id(AcId),how to get report id at runtime.and i want to list all filters experssion...
View ArticleForwarding an Incident with Attachments (1 Comment)
Topic by Reynard ChanContentHi there, is there any way using Connect API's to Forward an incident with its attachments to an email address?(ie. not using the "Forward" command tool in the Console, but...
View ArticleUpdating multiple NAMED_ID only updates first one (2 Comments)
Topic by Eric Den HollanderContentHi,I'm trying to create a SOAP request to update custom fields that are of type NAMED_ID for a Contact.The below code only updates the first NAMED_ID and will not...
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