How can we get all the incidents ? (4 Comments)
Topic by Guru Prasad HHi,How can we get all the Incidents available in RightNow.I need to fetch the all Incidents from RightNow and push to third party application. i am able to get one incident by...
View ArticleCustom Event Handler for custom object (2 Comments)
Topic by Bishnu PaudelContenthi all,I have created and tested an event handler for custom object. But for some reason, this handler doesn't appear in the drop down list when I tried to bind it to the...
View ArticleHow to use custom configs in PHP (Config::getConfig no more supported) (2...
Topic by skonealoneContentHi,We are using "May 2013 release" frame work and the "Config::getConfig" function failed to get CUSTOM CONFIG values. When we contacted RNOW support team they stopped...
View ArticleProblem with File URL (5 Comments)
Topic by Sarfaraz NazContentHi All,I have an event handler which is invoked when an incident is updated. What I want to do is that once the handler is invoked, I am trying to get the file attached with...
View ArticleUsing Incident.Contact Inc2Contact fails when updating a new (unsaved) Incident
Topic by JaredContentThis code works fine in our Feb 13 site but fails in August 13 and newer:List<IInc2Contact> ContactsList = new List<IInc2Contact>(); if (incident.Contact.Count == 0) {...
View ArticleRightNow Integration with Fusion CRM sales cloud (1 Comment)
Topic by Sreenivasa RaoContentHi Members..We are planning to integrate RightNow and Fusion. As per RightNow May 2012 Release notes, I got the below ingormation.RightNow CX can now be integrated with...
View ArticleAutomatic Email or PopUp Notification when an Incident has breached its SLA...
Topic by S GHi All,I have a requirement in which as the incident breaches its SLA, an Email or Pop Up notification should be sent to the Call Center Agent informing him about the breach. Now as the...
View ArticleClik here to view.
Sometimes get an error "There is an error with your request"
Topic by Priya GopalContentWhen I create a new generic object as below I get the error "There is an error with your request"RNObject[] rnObjs = RightNowWebService.Instance.Create(hdr, new RNObject[] {...
View ArticleFetching the value from the rightnow instance to the dot net environment
Topic by Pramod KumarHi,I have created some custom fields under incidents in the rightnow instance. Now i need to use that custom field in the Visual studio .net environment.I want to assign that...
View ArticleCommunication between AddIns from different RightNow instances
Topic by Suresh Kumar THi, I want to logout all the Logged In idle agents RNT Instances from an AddIn. How to achieve this?I was thinking that can we write AddIns such that they communicate between...
View ArticleHow to connect RightNow through proxy server (14 Comments)
Topic by NarendraI want to connect RightNow using APIs through proxy server. Wherever Connect request goes to RightNow CRM it should go through proxy server. Is there any configuration or APIs to...
View ArticleCouldn't open socket connection to server
Topic by Shreyas PandhariContentHi,I am trying to achieve the integration of RightNow with Siebel using customer portal pages. I have achieved the integration for the services having wsdl format as...
View Articlefilter in report of custom object in contact object
Topic by Miguel Angel Perdomo Cruzi have a issue with my worspace design, i want to create a report of one custom object where i can see the custom object data in direct relation with his own contact,...
View ArticleSet Email Notification to "No Value"
Topic by Ronald HilemanContentI can set the email notification to one of the three values (Short, Detailed Once, Detailed Always) with the following code // // this code will set the value...
View ArticleClik here to view.
SOAP call in WSDL with multiple operations using PHP SOAP
Topic by Shreyas PandhariContentHi,How to access the xml elements in a WSDL with multiple operations in Customer Portal PHP? Currently, I am using nusoap. The wsdl structure is shown in the below image...
View Articlewsdl error: HTTP ERROR: The PHP cURL Extension is required for HTTPS or NLTM....
Topic by Shreyas PandhariContent Hi,I am facing the problem accessing the secured wsdl URL starting with "https:". Getting the below error:wsdl error: HTTP ERROR: The PHP cURL Extension is required for...
View ArticleCustom Process Documentation (4 Comments)
Topic by Bobby TruongWe are looking into using Custom Processes as a solution for some upcoming projects. In going through the User Guides and Developer Forms, I haven’t seen much information on how to...
View ArticleClik here to view.
RightNowSyncPortClient exception when instantiating (1 Comment)
Topic by Phillip MoonContentHi Guys,I'm currently building a .NET desktop add-in for the RightNow Connect application. I want to be able to query the data on a specific answer by using the answer ID...
View ArticleJS errors while integrating RightNow with OKM(Inquira) (1 Comment)
Topic by Suresh Kumar TContentHi, We are integrating OKM 8.5.1 with RightNow August 2013 with the AddIns received from OKM downloads. Everything is configured as per documentation but we are...
View ArticleClik here to view.
ServerConfigProperty not working properly (40 Comments)
Topic by bill.shipmanContentI'm trying to write a Nov 2010 add-in that pulls data from a Server Side Config property. I followed the instructions at the link below and it's not...
View Article