IGlobalContext access on nested classes.
Topic by Yiğit DemirbaşContentHello,I was wondering ,is there a way to access a IGlobalContext variable from a nested class inside the actual parent add-in class.I have tried passing it as an instance...
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RunAnalyticsReport : Report data not retrieved (1 Comment)
Topic by Venkatesh LoganathanContent HiUsing the RunAnalytics API am executing the a report with ID(Please see code snippet). Am getting the columns names , report names but the data(rows are null)....
View ArticleFire Event When Child Workspace Docked
Topic by Christopher FarmerHi,I'm wondering if, from an add-in, whether I can be notified when a child workspace (an incident opened through a contact) is docked and becomes part of a workgroup set of...
View ArticleSetting custom field value on Saved() event (3 Comments)
Topic by zbethemContentI have some code logic that when a contact is saved, a transaction is sent to another database. That transaction returns with an assigned key. A common scenario when dealing with...
View ArticleObject Event Handler PHP Libraries (1 Comment)
Topic by Ross CrockettContentHello,I have a question regarding the PHP code available to Object Event Handlers. Is it possible to use custom libraries in the handler PHP code similar to how the...
View ArticleHow to add Contact Email Address type using Connect SOAP web services API....
Topic by Alejandro CabrerizoContentFirst of all i want to apologize for my bad English, if someone doesn't understand and wants to help please tell me what to correct in my post. I've been working with...
View ArticleROQL Query for a custom object (6 Comments)
Topic by Shellie RobertsonContentI have the following query string to retrieve data from a custom object:string queryString = "SELECT S_Contact.s_contact from S_Contact.s_contact WHERE...
View ArticleWorkflow Rules behaviors
Topic by Trey RoweContentWe have been using the same 3 Rules for the past year and a half (roughly). Why all of a sudden is the functionality different as of the May 2013 release? One of our Rules now...
View ArticleQuery RN db from Excel VBA with ReportID
Topic by Ryan SchofieldHi All,I'm brand new to RightNow and need to figure out how to query the database. I was used to our old ticketing system where I could just ODBC, but I see now I have to learn...
View ArticleGetValuesForNamedID (SOAP 1.2) did not return country (3 Comments)
Topic by Calvin LeongContentThe GetValuesForNamedID(clientInfoHeader, null, "Organization.Addresses.Typedaddresslist.Country") method returned an array of zero, NamedID[0], after upgraded from Nov10 to...
View ArticleOracle Policy Automation -Unable to connect to OPA hub (1 Comment)
Topic by santosh patilContentOracle Policy Automation - Unable to connect to OPA HubPlease help. ThanksSantoshVersionFeb 2013FileOPA hub.docx(73KB)
View ArticleIGlobalContext access on nested classes. (1 Comment)
Topic by Yiğit DemirbaşContentHello,I was wondering ,is there a way to access a IGlobalContext variable from a nested class inside the actual parent add-in class.I have tried passing it as an instance...
View ArticleNeed help with _client.QueryCSV
Topic by bobhavensContentMy developer is asking for help with this. He is getting an error "no overload for method 'querycsv' takes 3 arguments.Any help would be great. VersionNovember 2012Code...
View ArticleSingleton Example
Topic by Leo LittletonDoes anyone have a packaged example of a working Singleton other than what is in the sample documentation. I have a WebBrowser add-in that I am trying to get to communicate with...
View ArticleCPM: Trying to fetch the new Organization Name (2 Comments)
Topic by M KContentI have developed a CPM code for contact update where I am trying to fetch the label of the new associated org into a contact custom field. However, the custom field is still getting...
View ArticleProcess Designer: Logged in account's Id (4 Comments)
Topic by M KContentWhile using Custom Processes(Process Designer), is there any way to capture the Logged in account's id in the php code ?For example in case of incident_update , i want the...
View ArticleRN not able to resolve SoapClient in Custom Process
Topic by Priya SinglaContent Hi,I am trying to call external WebService at the Incident create using attached code. But once i upload and test the php file in Process Designer, it is throwing below...
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Documentation shows ability to change agent status, but DLL has no such method
Topic by JaredContentOracle RightNow CX Desktop Add-Ins Documentation shows a method which doesn't actually appear in the RightNow.AddIns.AddInViews DLL. If you look at the two attached images, you'll...
View ArticleHow to INSERT data to "Account" using C# API (Missing Attribute ?)
Topic by Shai HangelContentHello,I tried to use RightNow API in C# , to insert a new Account's record.tha code failed and return error:"Required on create: Account.Attributeswhile performing create on...
View ArticleError getting Answer objects using SOAP API when the Solution contains a big...
Topic by Cristina NistorContentHi,When I try to get Answer objects using the .Get() method and the Solution field has a big text (and by big I mean a few pages, about 40-50 kb, not close to 10MB which...
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