Mulesoft and Service Cloud
Topic by Rick FinlayDoes anyone have experiences with using Mulesoft to integrate with Service Cloud (Rightnow)
View ArticleInformatica (PowerCentre) integration via Connect WebServices (2 Comments)
Topic by Kurt D%27AgostinContentHi All,Just looking to know if anyone has used Informatica PowerCentre to integrate with RightNow Connect WebServices.At this time we are having issues with the mapping...
View Articleconnecting RightNow instance by using chat API (2 Comments)
Topic by Imura KenichiI'm trying connecting RightNow instance by using chat API.http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htmI got ChatUrl,SiteName, and...
View ArticleODBC connection
Topic by Roberto CambiaghiHi, i'm trying to connect db using ODBC Oracle Cloud Driveri need to know hostname interface name Database where i can find it??Someone could help me? thank youroberto
View ArticleAWS Kinesis used for integrations
Topic by StevenOContentHi All,We are looking to use Kinesis for some of our integration to our data hub. There is a php connector and was wandering is anyone out there has any experience with OSvC and...
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REST API : OSvC-CREST-Application-Context header (3 Comments)
Topic by NishiContentHi friends,I am using Service cloud site 18A trying to access REST API for simple GET operations.My account has all permissions related to standard and custom objects. But I am...
View ArticleContacts being duplicated with same e-mail but with a sequencial suffix (1...
Topic by Ricardo Luzwhen i submit a request to create a contact to the REST API, using the same e-mail address that a existant contact have. a new contact with the same e-mail and a sequential...
View ArticleClient address not authorized Transaction=[account_login] (2 Comments)
Topic by PakuaException: fault.api.rightnow.com.RNOWException: Access Denied. Client address not authorized Transaction=[account_login] at api.rightnow.com.RNOWUtil.RunTransaction(ApiOperation TransOp,...
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Navigation to the webpage was canceled (1 Comment)
Topic by JaredContentHere is an intermittent issue, within the RightNow “Engagement” section of the application. The window sometimes shows a navigation error "Navigation to the webpage was canceled"...
View ArticleCommunication CPQ and RightNow (1 Comment)
Topic by Apolinar ValdezHi guysCurrently, CPQ automatically sends an email to any user, at the same time that CPQ mail is sent, it is necessary to activate an integration that communicates with...
View ArticleHow to trigger email notifications via SOAP API? (1 Comment)
Topic by David LoweI am leveraging the SOAP API to create and update KB Answers, this is all going good, but my testers have indicated that they are not getting the email notifications that they are...
View ArticleAdd new entry - Incident Custom Field Menu
Topic by Ian OliverContentHi All Is it possible to add a new item to an Incident Custom Field Menu ? I don't mean update an incident field, I need to add a new entry (if its not there already) to a...
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Get the data for table in Data dictionary (7 Comments)
Topic by Riya GoelContentHi,I am looking to get values for table rr_intervals(Response requirement Intervals). I am getting the table in Data Dictonary, but is not coming in Report Data Dictionary....
View ArticleAuthenticating external application using Service Cloud as the identity...
Topic by Roger BeggsContentI am trying to authenticate using single sign-on by sending this SAML request to Service Cloud: POST /cgi-bin/rnowgse00137.cfg/php/sso/saml2/idp/post/login.php HTTP/1.1 Host:...
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StatusCode: Unauthorized (6 Comments)
Topic by Sérgio BraunContentHi! I'm getting a problems with the connection between my code and REST API. Was added in the header my authentication (Basic authentication) and header...
View ArticleCan we call CPM Event Handler from Incident Workspace Rule ? (2 Comments)
Topic by Baljeet SinghContentHi,We have requirement where we need to execute PHP script to integrate with third party system in incident workspace. Here is the use case1. Agent open Incident Work...
View ArticleDo we have Marketing Activities Table available for ConnectPHP API ? (2...
Topic by Baljeet SinghContentHi,We have requirement to use "Marketing Activity" table i.e ma_trans for further communication. I notice we can access this table in report explorer. The standard report...
View ArticleValidate a JWT access token using X5C value in Right Now controller
Topic by Riya GoelContentHi,I need to validate a JWT access token through Right Now controller. I already have the JWT Acess token and its X5C value from...
View ArticleHelp Implementing Subscriber for Event Notification Service in Java (5 Comments)
Topic by Isaiah InuwaContentHello,I am trying to implement a Subscriber SOAP endpoint for the Oracle Service Cloud Event Notification Service, but I am having trouble generating code for the service...
View ArticleConnect RightNow with ICS (1 Comment)
Topic by Apolinar ValdezHi guysI'm trying to connect RightNow with ICS, but I'm confused with the URL that I have to enter, ICS asks me to enter "WSDL URL" and the link that I have is the...
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