How to trigger email notifications via SOAP API? (1 Comment)

Topic by David Lowe

I am leveraging the SOAP API to create and update KB Answers, this is all going good, but my testers have indicated that they are not getting the email notifications that they are accustom to when an Answer is assigned to them for review.

I have confirmed that the notification process is working in the thick client, but an equivalent assignment via the API is not.

My processing options are set to trigger all background rules and events:

UpdateProcessingOptions options = new UpdateProcessingOptions();
options.setSuppressExternalEvents(false);
options.setSuppressRules(false);
options.setReturnExpandedSoapFaults(true);

But that doesn't seem to make a difference.

Is there some "hidden" field that needs to be set, to trigger the notification? Is there an additional API call? Or am I out of luck, and need to write my notification system?

Thanks
<david />