Set a value on Disposition field from SOAP call (1 Comment)
Topic by SOFIA BERMEJO SANZContentHello,I try to do a SOAP call to close incidents and put some values to the incident. But I have an issue on disposition field, I tried to set a value but it doesn't...
View ArticleExtract all To: and CC: addresses from email header
Topic by Kurt HelfrichI have a number of teams moving into OSvC incident handling from Outlook/Exchange emails. They are really excited about being able to know how many transactions they are...
View ArticleDelete Contact SLAs using Connect PHP (2 Comments)
Topic by Dheeraj Eshwar BangeraContent I am using Connect PHP to Update SLAs on a Contact record and the sequence of steps are -1. Delete the existing SLAs on the Contact record (function -...
View ArticlePass Menu List Filter to execute report with REST api (1 Comment)
Topic by SAJI MATHEWHi Team,I would like to know how we can pass the menu list filter to REST api to execute the analytics report.I have created an answer report and I want to get all the private...
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Get the data for table in Data dictionary
Topic by Riya GoelContentHi,I am looking to get values for table rr_intervals(Response requirement Intervals). I am getting the table in Data Dictonary, but is not coming in Report Data Dictionary....
View ArticleGetting the values for a Menu Custom Field
Topic by Alanna LarsonContentI have a menu-type custom field in an incident and given the name of the field and an ID I need to get the string menu value (via a desktop add-in). For example:Name:...
View ArticleManipulate a report variable and use it in column expression
Topic by Riya GoelHi,I have created a variable $estimatedDate and changing its value from custom script as :$params['param_args']['param_item0']['val'] =...
View ArticleUpdate the Status fields (3 Comments)
Topic by Apolinar ValdezHello!!!I depend on a series of actions on my server, I need to update the status of some incidents automatically, can this be done by an update from ROQL? or generate an API...
View ArticleUpload attachments to custom object from Ajax (13 Comments)
Topic by Lydia CContentHi,I have a custom object with file attachments activated. I checked the metadata and the methods and properties for file attachments are exposed. I have a form with all the data...
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REST API : OSvC-CREST-Application-Context header
Topic by NishiContentHi friends,I am using Service cloud site 18A trying to access REST API for simple GET operations.My account has all permissions related to standard and custom objects. But I am...
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Connect api rest (Rightnow) with postman (1 Comment)
Topic by José TeránContentI having some issues when trying to connect via postman to rightnow. I am following the instructions on the documentation...
View ArticleSet phone number for Contact using SOAP web service
Topic by albert huaHi there,We are upgrading the RightNow environment and it comes with a updated SOAP web service. It is breaking one of our Java application which is used to create/update Contact in...
View ArticleEvent notifications in Rightnow webservices (10 Comments)
Topic by Pramod Vasudeva MurthyContentHi Folks,My team was trying to discover event notifications when a record updates. We were following this post.We are not sure where to have the SOAP XML hosted....
View ArticleREST EventSubscriptions Documentation/Debugging (4 Comments)
Topic by Douglas CahillContentHas anyone successfully implemented the eventSubscriptions (http://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/api-eventSubscriptions.html) offered in the REST...
View ArticleHelp Implementing Subscriber for Event Notification Service in Java (2 Comments)
Topic by Isaiah InuwaContentHello,I am trying to implement a Subscriber SOAP endpoint for the Oracle Service Cloud Event Notification Service, but I am having trouble generating code for the service...
View ArticleManipulate a report variable and use it in column expression
Topic by Riya GoelHi,I have created a variable $estimatedDate and changing its value from custom script as :$params['param_args']['param_item0']['val'] =...
View ArticleConnect api rest (Rightnow) with postman (2 Comments)
Topic by José TeránContentI having some issues when trying to connect via postman to rightnow. I am following the instructions on the documentation...
View ArticleContacts being duplicated with same e-mail but with a sequencial suffix
Topic by Ricardo Luzwhen i submit a request to create a contact to the REST API, using the same e-mail address that a existant contact have. a new contact with the same e-mail and a sequential...
View ArticleUpdating Menu field programmatically (2 Comments)
Topic by Pramod Vasudeva MurthyContentHi Users,I often view posts where people are stuck trying to update a Menu field programmatically. So here is a code base which covers all the possible methods of...
View ArticleExport Data to Flat File & FTP/Import Flat File from FTP (3 Comments)
Topic by Aparajit MalliContentHi, REQUIREMENT 1 - Export Contact/Asset data to flat file (Request.txt - fixed width) and put it in a folder in FTP site, on a daily basis.REQUIREMENT 2 - Also, on a...
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