Add new entry - Incident Custom Field Menu (1 Comment)
Topic by Ian OliverContentHi All Is it possible to add a new item to an Incident Custom Field Menu ? I don't mean update an incident field, I need to add a new entry (if its not there already) to a...
View ArticleAdding a message to incident threads using the REST API (v1.3)
Topic by Haakon LøtveitContentI am talking to RightNow using REST. I have an incident, and I need to add a new message to the incident.While I have searched for answers I have not found anything.I have...
View ArticleROQL Select Query working in Connect Object Explorer but not in Custom Script
Topic by Anushree gandhiContentHi All,I am trying to fetch data from Contact and its child custom object.My query is "Select ID , packageName$objectName$fieldName.fieldName1 ,...
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StatusCode: Unauthorized (7 Comments)
Topic by Sérgio BraunContentHi! I'm getting a problems with the connection between my code and REST API. Was added in the header my authentication (Basic authentication) and header...
View ArticleMail Message Recipient Limit
Topic by John LContentHi all,I have a report that contains fields from a handful of custom objects and some additional columns that have functions to calculate some data from these columns. This report...
View ArticleCreating a Task from an incident and copying values (1 Comment)
Topic by NeilContentHi,I'm trying to create a CPM myself for the first time, and I'm running into difficulties.My end-goal is to trigger the CPM from our incident Business Rules. The CPM should then...
View ArticleCreating an Incident via SOAP web services
Topic by Ian OliverContentHi AllWe are needing to create incidents via a SOAP request via web services and are struggling to populate incident object fields and incident custom fields. I am pretty...
View ArticleLimit of Rows Returned in ROQL QueryResults
Topic by Didi DamanContentI am querying using ROQL which works ok, but there appears to be a limit of 20000 rows that are returned? I don't see this limit anywhere? Please advise if it can be changed....
View ArticleUpdate custom field Add-in (5 Comments)
Topic by Sérgio BraunContentHi all!I not getting the custom fields via C#. I need update a custom field via Add-in. How can I do?My field: Name: "incident.c$enderco" Label: "Endereço do chamado" Type:...
View ArticleCustom Object Add-In (1 Comment)
Topic by Sérgio BraunHi all! How can I access / update a custom object?Have this example: Custom object (CO$Correio); Fields: Numero (CO$Correio.Numero) and Servico (CO$Correio.Servico); This object is...
View ArticleAssing a contact c# (3 Comments)
Topic by Sérgio BraunHi all! How can I assign a contact and account to an Incident via Add-In? I seen the Interface "inc2Contact", but, I don't getted do the implementation.
View ArticleIs it possible to send feedback within Chatbox? (1 Comment)
Topic by Shaheela DContentHi All,I want to send a feedback message within chatbox when the chat completes. It is possible to send survey link into chatbox. But I dont want to send surveylink. Once the...
View Articlewritting to csv file
Topic by Bibek JenaContentHi ,i have a requirement where i need to fetch data from database and write into a csv file .I am not able to write any data into the csv file,csv file that i am getting is...
View ArticleC# Code to create custom object on RightNow (5 Comments)
Topic by SAJI MATHEWContentI think most of the developers come across the requirement to integrate third-party application with RN system. Sometimes we might need to create entries in the Custom...
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Multi-Select field in Workspace. (11 Comments)
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View ArticleChat API authentication SOAP request (12 Comments)
Topic by Chakravarthy ElchuriContentHi,If any one having sample SOAP request for Chat API authentication please post here.i am getting an error response...
View ArticleGet Field Value Using Javascript API (2 Comments)
Topic by Ziv SContentHi everyone,As part of a function that I'm working on, I need to get the ID of the incident's queue using JS API. I was able to find the syntax for getting the value of a custom...
View ArticleROQL Select Query working in Connect Object Explorer but not in Custom Script...
Topic by Anushree gandhiContentHi All,I am trying to fetch data from Contact and its child custom object.My query is "Select ID , packageName$objectName$fieldName.fieldName1 ,...
View ArticleCommunication CPQ and RightNow (2 Comments)
Topic by Apolinar ValdezHi guysCurrently, CPQ automatically sends an email to any user, at the same time that CPQ mail is sent, it is necessary to activate an integration that communicates with...
View ArticleREST API: how to overwrite instead of add to a namedIdHierarchy object on PATCH
Topic by Joel SunazI'm trying to update the product and category in an answer record but I need the new value(s) to REPLACE the existing values and not add them as additional product/category which are...
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